Burger King Reviews Summary

Customer Service

Pros:

• "The customer service was awesome. Very polite and friendly."
• "Very nice employees from my experience, always kind, courteous at the drive thru."
• "Good customer service skills."
• "Drive thru girl was very polite and helpful."
• "The employees as well as the manager were super nice."
• "The staff here is incredible. Very friendly toward customers."
• "Manny specifically always treats us with the utmost respect, and is excited to see us when we arrive."

Cons:

• "Very rude and very nasty when ordering and dont pay attention to you when ordering."
• "The female was unprofessional rude."
• "VERY POOR & SLOW SERVICE!!"
• "The whole shift was mean rude and disrespectful to the guy working."
• "Poor management."
• "The worst restaurant the worst Burger King on the list of franchise stores the staff disrespectful."
• "The absolute worst customer service."

Food Quality

Pros:

• "Fries were hot and the order was correct."
• "The food is good and the service is on time."
• "BEST FAST FOOD BURGER I HAD IN YRS, FLAVORFUL AND MOIST AND MOST IMPORTANT 'HOT' FRESHLY MADE.... ONIONS RINGS CRISPY BUT MOIST AND 'HOT'."
• "The food was fresh and hot."
• "The order was accurate, the food was good."
• "We’re happy to keep coming back for the good food."
• "Went to try something fresh, & found the 'Impossible burger' to be exceptionally good."

Cons:

• "Don’t waste your time or money at this location the food is nasty overpriced."
• "Food is colder than outside and I thought we was going to get hot fresh food."
• "The food is nasty and one can’t even get a refill without paying again for the slop they just ate."
• "The new tacos are awful, I don't know what kind of meat was used."
• "Their service needs to be faster and the food needs to be cooked all the way through."
• "On more than one occasion, my food wasn't at its prime."
• "Then the food was terrible, couldn't even eat it."

Cleanliness and Sanitation

Pros:

• "The store was clean."
• "Just wash them fingerprints off the windows."
• "Clean n fast. I come here once a week."

Cons:

• "No masks, no gloves, everyone standing around."
• "A heavy set guy scratching his head like crazy while preparing food in the back with no gloves on."
• "The store is nasty and is not sanitary."
• "Not very clean for it to be a restaurant."
• "THIS STORE IS ALWAYS DIRTY, FEET STICKING TO THE FLOOR, BATHROOM DIRTY."
• "And table's and bathroom were absolutely disgusting !!"
• "Disgusting! If I could give this zero Stars I would! The young lady coming out of the bathroom that worked there who didn't wash her hands... You nasty!"

Service Efficiency

Pros:

• "While I don’t come often I will say every time I have come I was greeted promptly, my order was actually accurately processed and ready quite fast."
• "I generally go during the lunch rush and the food is out quickly with rarely any mistakes."
• "They were very quick at getting the cars through the drive thru."

Cons:

• "The drive-thru is always very very slow when I get up to the window."
• "Had to sit in parking lot for 15 min waiting for my food."
• "I stood in the drive thru for 20 minutes waiting to place my order."
• "Service is slow and you have to check your order before you leave."
• "Service was extra slow."
• "Extremely slow service, employees eating in the back while a bunch of us were waiting for food."
• "Don't even waste your time between 11 and 2. Staff is slow as hell."