Chili's Grill & Bar Reviews Summary

Service

Pros:

• "Diamond was really attentive and got our food out to us so quickly."
• "Thank you Tara for the amazing night definitely stopping by again!!"
• "The service was good and I knew the waitress did her best."
• "Food was delicious, it was hot when I received it my margarita was delicious no skimp on the alcohol lol and my waitress was awesome."
• "Our server Tara was AMAZING!!"
• "Waitress was excellent - many would scoff at arriving right before closing, but she never missed a beat! Very helpful and cheerful."
• "Our server was fantastic. She was just a little burst of sunshine the day we were there."

Cons:

• "Absolute worst service in my life, waited 30 MINUTES for drinks."
• "The manager did absolutely nothing to take action."
• "Waited 30 min to get our drinks."
• "Our waitress had an attitude when we asked for a refill on our sodas."
• "We waited at the table for another 20 minutes and no server ever came to our table."
• "The server slammed my drink down and it went all over my dress."
• "I just waited 15 minutes to order one beer that I never got."

Management

Pros:

• "Manager even comp’d 2 drinks for my patience!!!"
• "YET the manager was very nice in trying to correct the issues."
• "The server had the cook to retire the order and the manager took the meal off of our bill."

Cons:

• "I think new management is needed honestly it’s so bad there now."
• "****NEW MANAGEMENT NEEDED****"
• "It would be in Chili's best interest to get a whole new team or at least a new GM."
• "Management is horrible my experience working here was Unacceptable, they let the host steal tips from servers."
• "Management is horrible & extremely unprofessional!"
• "The manager condones the poor service and the LONG waits in an empty restaurant."
• "The manager is childish he knows his workers aren’t really working."

Food Quality

Pros:

• "Classic delicious burger and almost hate to say it but the fries were better than many places in the city."
• "Food was delicious, it was hot when I received it my margarita was delicious no skimp on the alcohol lol and my waitress was awesome."
• "Everything was so delicious and very good."
• "Everything came out hot and was very tasty."
• "The food was good, the company was great and the service from Darius was even better!"
• "The food was absolutely delicious. Brisket, bacon cheesy chicken, garlic bread, fries, corn, and Texas toast in one platter."
• "The food is fresh and deliciously cooked."

Cons:

• "The rice was old. The hot chocolate was basically water."
• "The food was bad. I ordered the salmon with rice and broccoli and the rice was fried and not edible."
• "Food from this location has given me stomach ache."
• "The food was bland and cold."
• "The steak was shriveled up and had no flavor."
• "Their 'Mexican street corn' 🤮🤮 not good if you’ve had actual Mexican street corn."
• "Rib eye steak ordered medium rare came out grey, wet and utterly tasteless."

Cleanliness

Pros:

• "Their restrooms are pretty clean most of the time."
• "The restaurant was very clean including restroom."
• "This is definitely the cleanest Chili’s I’ve EVER been in, so Quamir and the teams efforts are definitely shining through."

Cons:

• "Then came the roaches that were on the wall and scurrying around our table."
• "There was also a dead huge cockroach in the area were takeout pickup is but I didn't notice until after I had already received my order and was about to leave."
• "Floor was greasy & slick."
• "Multiple roaches were seen so we had left early."
• "Bathrooms was gross."
• "Our table was sticky, the cups were dirty and greasy."
• "The place was a bit scuzzy."

Staffing

Pros:

• "The tall Hispanic server who served was so amazingly nice."
• "Staff was polite & attentive."
• "Our waiter was great."

Cons:

• "General manager claimed that short staffing was the reason."
• "They seemed to be short handed but there was no sign of the management helping out."
• "We never got a waiter for the first 30 mins."
• "They were under staffed as hostess had to help clean tables."
• "The establishment has been short staffed for the past two years to the point they can hardly operate."
• "Apparently no one wants to work there either."
• "They should hire more people because every customer doesn’t have enough patience for waiting."