Queen & Rook Game Cafe Reviews Summary

Category: Restaurant Philadelphia, Pennsylvania

Address: 123 South St, Philadelphia, PA 19147, USA

Phone: +12159950043

Rating: 4.7
based on 189 reviews.

Game Selection and Experience

Pros:

  • "Enjoy a 1200+ game selection accompanied with great vegetarian/vegan food."
  • "The game selection was wonderful and the guidance from the staff for the games was unmatched."
  • "They have a huge game library and their employees have excellent game knowledge."
  • "The board game selection is unreal."
  • "$7 for 3 hours with a massive (and properly organized) game library is a tremendous value."
  • "Game selection is also good, fairly priced, and well-organized."
  • "They have a large selection of games for quite literally all ages, from colorful children's games to horror-themed games for adults."

Cons:

  • "The only downside really is the game selection. I've been spoiled by places that have more games."
  • "We went last night and played three different games, each one was missing pieces."
  • "They have a policy that you cannot bring your own game and play."
  • "Honestly the combination of INSANELY slow service and the ridiculous $7 PER PERSON price on playing games prevents me from recommending coming back."
  • "Definitely a bummer when you’re paying $7 a person just to play."
  • "Also did not realize before going that there is an additional $7 fee to play games."
  • "The website failed to make it clear that playing games requires $7 per adult which feels a little pricy for a larger group."

Food Quality and Options

Pros:

  • "All of the food was delicious! Love that it's all veg too."
  • "So many amazing comfort food options, and with a huge vegan and gluten free selection too."
  • "The food was great, and I especially enjoyed the cauliflower."
  • "All the food is vegetarian and it’s super delicious."
  • "With plant-based delights like kimchi burgers and tamari-glazed Brussels sprouts, your taste buds are in for a treat."
  • "The food is amazing...easily the best I've ever had at a game Cafe."
  • "The vegan/vegetarian food is delicious!"

Cons:

  • "Food was not worth the price. Got fries and they were swimming in a broth like liquid ??"
  • "Ordered the burger & it was so raw it was basically like they just nuked it in the microwave & browned the outsides of it."
  • "Food quality was also below average. They were missing many items from the posted menu."
  • "The food was okay, but was expensive. Definitely not worth it."
  • "Although I love that the menu is Veg/Vegan, the only downside of the night was the food."
  • "The food was not very good. The buffalo cauliflower was not good and the vegan cheese fries were practically soup."
  • "It was so hot and no AC... the food was so oily that we couldn't eat at all."

Staff and Service

Pros:

  • "We had a group of 6 service dogs and we were very pleasantly surprised of all of the staffs knowledge of service dog ADA law."
  • "The staff was friendly, knowledgeable, and generous with their time."
  • "The staff is so kind & knowledgeable about both the menu and the 1300+ games."
  • "Julian, our waiter provided phenomenal service. He was attentive, funny, knowledgeable, and accurate."
  • "Staff are incredibly helpful and supportive."
  • "Super friendly and knowledgeable staff."
  • "The staff are very knowledgeable about the games being played and are more than happy to come and teach and assist you."

Cons:

  • "But until the waitstaff is either held more accountable or outright replaced, I urge everyone to stay away lest your 2 hour visit becomes a 4 hour visit."
  • "Staff was nice although the waitress responsible for our table rarely showed up."
  • "The waitress seemed to completely ignore our table for the majority of the three and a half hours we spent there."
  • "All the employees were so friendly except for our server, Sophie. She was not very nice when we had questions about the menu due to dietary restrictions."
  • "Went with my wife everybody was nice enough, but then suddenly they went on break without notifying us."
  • "Drinks are good and it seems like a fun place to spend time playing board games but holy heck the service is some of the worst I've had lately."
  • "Worst service I've ever had. Ever. We didn't even get acknowledged by our server for a half hour."

Atmosphere and Environment

Pros:

  • "I love the atmosphere and it's always a fun place to hang out."
  • "The atmosphere of everyone in there was amazing."
  • "The atmosphere was fully inclusive."
  • "The vibe was extremely cool and welcoming."
  • "The environment is inclusive and inviting."
  • "The atmosphere was good and we really enjoyed there."
  • "The atmosphere was lively and very welcoming when I came."

Cons:

  • "The noise level can get pretty high and difficult to hear at your own table for some extended periods of times."
  • "It was so hot and no AC. They put 3 fans which make no difference and the food was so oily that we couldn't eat at all."
  • "Place is small so there's lots of noise when busy."
  • "The ambiance of the establishment was well lit but not 'boardgamie' enough for my taste."
  • "Too bad about the attitude, but they probably get mask issues all the time."
  • "Had a nice outdoor seating area, but once or twice I think we were forgotten about outside."
  • "The person who welcomes people had a real attitude."

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