Land Rover Willow Grove Reviews Summary

Customer Service

Pros:

• "The ONLY reason JLRWG gets 5 stars is because of Gary, a Sr. Service Advisor who should be the manager."
• "Joe was the man that helped me and he was wonderful."
• "For those who are going here, just know you are in good hands."
• "It was a pleasure working with Jon in sales and Kim in finance."
• "The people are friendly, honest, and are experts on Land Rovers."
• "Service with a smile and professionalism."
• "Wow!! You Guys Take Customer Service To The Next Level!!!"

Cons:

• "The worst experience I have ever had and this is also where I punched the vehicle."
• "I had to find out the hard way the first time I took it in for servicing."
• "I complained to the managers that the person I am dealing with couldn't even spell his name or the brand he is working for correctly."
• "I had difficulty getting in touch with your representatives and felt that the customer-friendliness/accomodations were lacking."
• "Customer service horrible!!!"
• "Service associate was very rude, and wanted way to much to change my brakes."
• "The service here is garbage they avoided my phone calls and charged me an outrageous amount of money for something stupid."

Sales Experience

Pros:

• "Bought an SUV from John at this dealership. We drove two hours to get here but great price and very good service."
• "Paul found me the car of my dreams and then made it happen!"
• "Pierre was the best salesman hands down."
• "I just want to say what a pleasure it was working with Bill Marshall on the purchase of my first ever Range Rover."
• "Professional and knowledgeable sales staff who went over and above during my purchase of a Range Rover."
• "Jon McGeehan helped us make the best decision on the Defender we purchased for our family."
• "John was extremely patient, professional, helpful, and transparent."

Cons:

• "I cannot under any circumstances recommend that you buy a used car from this place."
• "They sell you a half working car!"
• "UPDATE this place sold me a headache car in 4 month 3 times to service and still have a problem with the car and it is brand new car."
• "I would like a little bit more transparency, honesty, and less expense for simple tasks that need to be completed."
• "Went in to buy a car, and test drove with the salesman... However, the trade-in value they gave me was less than expected."
• "Terrible service! First, they didn’t have my appointment time."
• "The service for over 150k car was HORRIBLE."

Vehicle Service and Maintenance

Pros:

• "I feel like service/parts really took the high road for fixing my mirror."
• "They were very knowledgeable and answered all my questions and examined the problems that I had brought in in for."
• "Servicing has been exceptional and the team were always friendly and professional."
• "Service group made our experience great from start to finish."
• "Got my Rover in and out in about 24 hours."
• "Land Rover Willow Grove takes great care of my Land Rover LR4 and keeps it running like new."
• "Took my truck in cause I heard some squeaking noise every time I road over bumps such as speed bumps or anything that made my suspension rise and fall. I brought it in the am by afternoon it was diagnosed and fixed."