Fred Beans Hyundai of Abington Reviews Summary

Customer Service

Pros:

• "Marc Blank and the entire team at Sussman were polite and courteous."
• "Brian answered the phone at like 7:30am on a Saturday a couple weeks ago and helped me (not his customer/client) with an issue I'm having with my Hyundai."
• "Our salesman Jae was honest and upfront. Our dealings with the business manager was extremely efficient and completely without and hassle!"
• "Each explained everything to me & answered my questions. All were courteous, pleasant & attentive."
• "James & Hyundai of Abington made this experience go so smoothly."
• "Kelly was wonderful to work with. The entire team at Sussman made everything as smooth as it could be and were friendly the entire time."
• "Everyone there was pleasant and easy to work with. It was a very good car buying process."

Cons:

• "I am extremely disappointed and disgusted by the quality of service I received."
• "However one of the managers (Xavier) was quite rude when I told them I wasn’t going with the higher priced vehicle."
• "This is most unprofessional dealer ship ever!"
• "The absolute worst experience ever. I co-signed the lease for my daughter... they kept telling her they couldn't set an appt for over a month."
• "A former employee made a mistake with my most recent purchase and the dealership won't take accountability for it."
• "Horrible experience trying to buy out my lease. Only one guy is able to make appointments... he still was not able to even book me an appointment."
• "Never in my life have i ever been treated more poorly by a dealer. RUDE! beyond what i can even put into words."

Sales Experience

Pros:

• "Through Matt Yildiran I got a fair price and a great interest rate, all in just a few hours on a 2019 Mazda 6."
• "The manager came over and thanked me for my business, a big plus!"
• "This dealership is wonderful. First time buying a car there and never foresee leaving."
• "Denise is by far the best genuine down to earth sales person i’ve ever dealt with."
• "Rob, the Sales Manager and Jay, our sales associate made sure our purchase of a new Sonata went as quick and painless as possible."
• "Wally T. Was our salesman. He is very approachable, friendly, and most importantly, not pushy!"
• "John Gomez was fantastic to work with. He made things extremely efficient and even washed the car himself."

Cons:

• "Never been to a dealership so bad."
• "I made an appointment here to buyout a lease I had... I was there for over eight hours."
• "Hyundai of Abington turned me away when I came to them after the police recovered my stolen car."
• "I WOULD GIVE ZERO STARS IF THEY LET ME!!! This dealership bait and switched me on my pay plan structure."
• "I was on the turnpike and my car would hardly move... back to the dealer and they said it was the engine."
• "Extremely dishonest dealership. I would give 0 stars if I could."
• "Horrible dealership!!"

Service Department

Pros:

• "Always easy to schedule service as needed... The service was performed while I waited in their lounge and took less time then expected."
• "Had to bring my car for a check up due to recall. Made an appointment, was seen two weeks later in under an hour."
• "This is a VERY good car and SO MUCH better than the plain vanilla Elantra I purchased 12 years ago."
• "Jay was my service advisor for my 2022 Hyundai."
• "If you already own a Hyundai and you are in need of service. Make sure you go to Hyundai of Abington and ask for Jay B."
• "Jay is the most incredible service person I have had the opportunity to meet."
• "Excellent service department. I was in and out in about an hour when I came for inspection and oil change."