"Customer service was more like checking into a 5-star hotel from greeter to desk."
"Joe Ippolito and his team are fantastic. They treat you like family, you are family to them, honest and upfront no shady sales here!"
"The staff is excellent, cars are great, the new facility is immaculate."
"Courtney Best, is literally, the best! She was the agent that took care of my account and she set me up with a loaner vehicle not only once, but twice."
"Very Happy with the experience."
"I must say Amanda is one of the most professional customer service people I've met in many years."
"Courtney service advisor is the greatest !! Always get everything taken care of quickly and as promised."
Cons:
"The finance department was slow and made the purchase process quite tedious —they get 3 stars at best."
"I am disappointed that I wound up giving this small-time dealership my business."
"This repair shop there is absolutely useless."
"Waited 2 hours to be seen the first time by a sales associate and it went downhill from there."
"I sat there for 30 minutes in the middle of my lunch break and still no mats despite having 1 MONTH to have gotten these mats in."
"But, all my problems started after dealing with the repair shop."
"The process took a little longer than expected."
Sales Experience
Pros:
"Leslie as my sales representative made the whole process a walk in the park."
"Isaiah's personality that brought us back! He was knowledgeable & charismatic."
"Matt Villanueva was super clear, transparent."
"I recently purchased a Hyundai Santa Fe 2024 from this dealership and had a fantastic experience."
"The transaction was very transparent and smooth."
"I wish every car transaction went as smoothly as this one did!"
"Right place to buy a car."
Cons:
"Offered 1/3 of the KBB value on the used vehicle at first too."
"The sales manager felt no need to budge, so I took my business to Wayne Hyundai to do the deal with them."
"It literally actively felt like they didn't care about the sale of this new vehicle."
"The only thing I wish they had was the lucky wheel to spin for random prizes after purchasing the vehicle."
"Caution, though. There is a long wait to get service, so plan ahead."
"Delivery for my car occurred without the floor mats, and was told they would be in by the time I get my plates in."
"Even with construction going on, sales and service are running smoothly."
Dealership Atmosphere
Pros:
"The dealership is doing a lot of construction work but the service couldn't be better."
"Dealership gave a very family friendly vibe."
"Very professional establishment."
"The entire Towne Hyundai experience was wonderful! Our first car buying experience that we genuinely enjoyed."
"Fast, friendly, and honest dealership."
"Towne hyundai is best place to buy new car in NJ."
"I had an amazing experience purchasing my 2024 Palisade in your beautiful brand new showroom."
Cons:
"We never had a good experience at the Hyundai dealership where our car was bought (Global). We gave up on good service until we went to Town Hyundai."
"When I went into Towne Hyundai, I had a chip on my shoulder due to the way I was treated at the previous dealerships."