Towne Hyundai Reviews Summary

Category: Hyundai dealer

Address: 3170 NJ-10, Denville, NJ 07834, USA

Phone: +19733667777

Rating: 4.8
based on 337 reviews.

Customer Service

Pros:

  • "Customer service was more like checking into a 5-star hotel from greeter to desk."
  • "Joe Ippolito and his team are fantastic. They treat you like family, you are family to them, honest and upfront no shady sales here!"
  • "The staff is excellent, cars are great, the new facility is immaculate."
  • "Courtney Best, is literally, the best! She was the agent that took care of my account and she set me up with a loaner vehicle not only once, but twice."
  • "Very Happy with the experience."
  • "I must say Amanda is one of the most professional customer service people I've met in many years."
  • "Courtney service advisor is the greatest !! Always get everything taken care of quickly and as promised."

Cons:

  • "The finance department was slow and made the purchase process quite tedious —they get 3 stars at best."
  • "I am disappointed that I wound up giving this small-time dealership my business."
  • "This repair shop there is absolutely useless."
  • "Waited 2 hours to be seen the first time by a sales associate and it went downhill from there."
  • "I sat there for 30 minutes in the middle of my lunch break and still no mats despite having 1 MONTH to have gotten these mats in."
  • "But, all my problems started after dealing with the repair shop."
  • "The process took a little longer than expected."

Sales Experience

Pros:

  • "Leslie as my sales representative made the whole process a walk in the park."
  • "Isaiah's personality that brought us back! He was knowledgeable & charismatic."
  • "Matt Villanueva was super clear, transparent."
  • "I recently purchased a Hyundai Santa Fe 2024 from this dealership and had a fantastic experience."
  • "The transaction was very transparent and smooth."
  • "I wish every car transaction went as smoothly as this one did!"
  • "Right place to buy a car."

Cons:

  • "Offered 1/3 of the KBB value on the used vehicle at first too."
  • "The sales manager felt no need to budge, so I took my business to Wayne Hyundai to do the deal with them."
  • "It literally actively felt like they didn't care about the sale of this new vehicle."
  • "The only thing I wish they had was the lucky wheel to spin for random prizes after purchasing the vehicle."
  • "Caution, though. There is a long wait to get service, so plan ahead."
  • "Delivery for my car occurred without the floor mats, and was told they would be in by the time I get my plates in."
  • "Even with construction going on, sales and service are running smoothly."

Dealership Atmosphere

Pros:

  • "The dealership is doing a lot of construction work but the service couldn't be better."
  • "Dealership gave a very family friendly vibe."
  • "Very professional establishment."
  • "The entire Towne Hyundai experience was wonderful! Our first car buying experience that we genuinely enjoyed."
  • "Fast, friendly, and honest dealership."
  • "Towne hyundai is best place to buy new car in NJ."
  • "I had an amazing experience purchasing my 2024 Palisade in your beautiful brand new showroom."

Cons:

  • "We never had a good experience at the Hyundai dealership where our car was bought (Global). We gave up on good service until we went to Town Hyundai."
  • "When I went into Towne Hyundai, I had a chip on my shoulder due to the way I was treated at the previous dealerships."

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