Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Fantastic experience with Mr. Kay, who was warm, personable, and attentive."
• "Michael Ray helped us out. Very helpful, we were lucky everything was in stock."
• "RAYMOUR AND FLANIGAN HAS BEST SERVICE!!"
• "Both the Sales Association and Service person who processed the order and arranged for next day delivery (in <24 hours!) were extremely profession and well dressed."
• "The customer service she provided truly exceeded my expectations."
• "I was professionally greeted at the door by Pattie Pacheco who assisted me with my entire search and purchase!"
• "Great customer service and attentiveness from my salesperson Mr. Milton Johnson."

Cons:

• "The delivery guy refused to pick it after delivering the bed."
• "Disappointed in the customer service at Raymour Flanigan Roosevelt Blvd."
• "He, however, did not offer me a bottle of water until I decided to make a purchase."
• "Disappointed with the sales rep at the Plymouth Meeting location, who insulted me."
• "The in-store staff was great but their delivery service is awful."
• "She was rude and insulting the whole time."
• "The employee culture was very rude and insulting."

Product Quality

Pros:

• "Furniture specialists is easy way to describe our experience. They know their product they know it’s value and they know how to talk with customer."
• "The store layout made going through the different displays very enjoyable."
• "Service is excellent and prices are good."
• "Their mattresses come with a 30-day trial period that allows you to return or exchange a mattress."
• "Love my new loveseat and chair! The colors are beautiful!"
• "Also great selection and quality of products. I purchased a sofa set, and a mattress."
• "Quality of products is always reliable."

Cons:

• "I understand that things are different, due to Covid, but the website should have been updated. It's a false claim. Very misleading."
• "The paint is cheap and trenchy and it’s chipping."
• "All the pieces are not sturdy whatsoever."
• "I purchased the couch/sofa set that they have in all of their commercials and it has not held up well."
• "The footboard is also low quality."
• "Product quality is mostly subpar as well. AVOID!!!"
• "Unfortunately the pieces we liked would not fit in our home."

Delivery Service

Pros:

• "Both the Sales Association and Service person who processed the order and arranged for next day delivery (in <24 hours!) were extremely profession and well dressed."
• "The whole delivery process was swift and exactly on time. We were amazed!"
• "Delivery and set up went well."
• "The items were delivered and set up on time."
• "Our mattress arrived next day and the delivery guys were great."
• "An experienced delivery team assembled the legs of the chairs and set up exactly where I wanted them in my living room."
• "The delivery went so smoothly, right on time."

Cons:

• "The delivery guy refused to pick it after delivering the bed."
• "Now you can understand my frustration when the salesman told us that none of the chairs were available for quick delivery, and in fact the one we wanted wouldn't even be in the country for 6 weeks."
• "Delivery on the other hand was not so great. Took far longer than expected and I had to hire their third party delivery team out of my own pocket."
• "They refuse to give a delivery time."
• "Also, why is delivery so expensive?"
• "The installation is unsafe and poorly done."
• "Poor delivery. First time left the chair w/ a staff person where I live. They didn't set it up."