Seigerman's Furniture Reviews Summary

Customer Service

Pros:

• "We are so happy that we purchased our sofa from Seigerman's as their customer service was terrific!"
• "The bed was slated to be delivered in February... Surely enough, the head board was replaced the following week. Great customer service."
• "We would highly recommend them for any future deliveries! Thanks again!"
• "Definitely top notch customer service!"
• "The delivery people Seigerman's uses are also the best! They're on time...courteous...careful."
• "Delivery was convenient and on-time."
• "The whole process was quick and easy."

Cons:

• "After an hour of looking through cabinets to find design info ourselves... still no one came to help us."
• "We dont get any updates we have to keep calling to see when the sofa will come and it keeps getting pushed back."
• "We ordered a couch in the summer and still waiting for it….very untrustworthy."
• "Poor communication skills by their reception area you get a lot of the run around."
• "After numerous delays, the sectional was finally ready to be delivered after 13 weeks.....or so we thought."
• "Do not use this place, unless you are okay with having to wait 6 months + to receive a couch."
• "I ordered a sofa set in June & till December there giving me a run around."

Staff and Service Quality

Pros:

• "Flo was so very helpful."
• "Jennifer is passionate and extremely knowledgeable about her work."
• "Our salesman, Alan, was wonderful -- extremely helpful, no pressure whatsoever."
• "Jennifer Ruggia she is excellent with design and will accommodate your needs."
• "Jennifer Ruggia was terrific to work with."
• "Jennifer was a lovely sales consultant and very patient."
• "Jennifer was extremely supportive in helping me find a couch that suited my needs and style preferences."

Cons:

• "Quality of the furniture not so bad but after spending 20+ thousand dollars on it and it will fall apart within the first year."
• "DON'T BUY A GUARDIAN FURNITURE WARRANTY THEY ONLY COVER STAINS THAT ARE ACCIDENTAL SPILLAGE."
• "Siegerman's took zero responsibility and kept trying to shift blame to their manufacturer."
• "Overall, I feel that they handled everything very unprofessionally."
• "Nice furniture but POOR CUSTOMER SERVICE!"
• "Sad I paid for custom and received 'BOB’s' Quality."
• "Hickory craft sofa is poorly made and response from Seigermans just as poor."

Product Satisfaction

Pros:

• "The quality is excellent and complements the other pieces in the room."
• "The furniture was delivered on time and we are very satisfied with the quality of the workmanship which exceeded our expectation."
• "It really is a well-made and comfortable piece of furniture, and we're very happy with the sectional itself."
• "The furniture, lamps and accessories are exquisite."
• "Our sectional was delivered earlier than expected…right in time for Thanksgiving!"
• "Everything looks beautiful! Perfect fit and everything blended so well together."
• "The quality is great and the look is better than expected!!"

Cons:

• "The bed was delivered in February but with the head board was without leather."
• "Waited 9 months to receive a broken table and for a couch that cost 2K it’s like sitting on a cactus."
• "Furniture base arrived broken."
• "When the sofa and loveseat was finally delivered to us in August, it was defective."
• "The sofa was missing power lumbar support..."
• "Very unhappy with my purchase... cheap mechanisms with cheap plastic buttons that get stuck, uneven construction and poor leg lift that gets stuck on carpeting even with sofa at its highest level."
• "I wouldn’t shop here again, spent around 20K for 2 couches, dining table, coffee table and stools, waited 9 months to receive a broken table and for a couch that cost 2K it’s like sitting on a cactus."