The Mattress Factory Reviews Summary

Customer Service

Pros:

• "Mike was an outstanding salesperson. He was friendly and professional."
• "Mark’s honesty and patience answering all our questions to make sure we bought the right mattress."
• "Mike was super helpful and not pushy. Transaction was painless."
• "Mark and Mike were very knowledgeable and patient while we asked all of our questions."
• "Mike walker at mattress factory knew exactly what we needed."
• "Mark was amazing at explaining every detail."
• "Mike, the representative that helped us was very professional and knowledgeable."

Cons:

• "The mattress was as hard as a slab of granite. It was much harder than the firm floor model."
• "A different floor model was delivered because it was more “convenient” for the delivery drivers."
• "They don't take returns, there is no trial period."
• "However, I would never shop at TMF again, nor recommend them."
• "BUYER BEWARE!! The TMF salesman raved about the 'Therapedic' brand... Big mistake."
• "Spent over $3,500 on a bed set being told we were getting a “deal” to then be given a different bed that was torn and broken."
• "The bed you try in the store is not what you get. Mark will talk you up to a higher price send kids to deliver it."

Delivery Service

Pros:

• "The delivery service was awesome on time great job."
• "We are receiving our mattress tomorrow… next day delivery."
• "And delivery was within the window they gave me so Thank you for a great shopping experience."
• "Oh yeah, they also delivered it the NEXT DAY."
• "Delivery went smooth and the movers did a great job as well."
• "The two delivery men who came today were efficient, respectful, and kind."
• "The team was very polite, courteous and extremely helpful going out of their way for speedy service and delivery."

Cons:

• "Within a few weeks, the edge of the mattress was collapsing to the point that during the night, I started rolling off the bed."
• "Once we got into bed we found that the bed was broken."
• "It arrived later than it was supposed to, but not terribly so."
• "Today you guys lost a sale and my respect. Don’t judge someone by their appearance."
• "I left the store knowing that this issue would never be rectified, especially since having to pay $69 for someone to look at this mattress was ludicrous."
• "At this point I'm just waiting for the denial from the 'warranty' dept because of course no one will want to take responsibility."
• "The salesman had assured me they would take away my old Select Comfort mattress... The delivery men informed me that they could not take this type."

Product Quality

Pros:

• "We settled on a Beautyrest mattress set and we can’t wait to receive the mattress."
• "Mark was very friendly and recommended a good mattress at a good price for our sons's first full size bed."
• "Just purchased a new Sealy posturepedic plus mattress from The Mattress Factory in Deptford, New Jersey."
• "The bed and adjustable frame we purchased were perfect and within our budget."
• "Extremely satisfied with the quality and durability of the mattresses!"
• "The quality of the mattresses are very good and the prices are reasonable!"
• "All mattress are made in the USA."

Cons:

• "The mattress was as hard as a slab of granite. It was much harder than the firm floor model."
• "Within a few weeks, the edge of the mattress was collapsing to the point that during the night, I started rolling off the bed."
• "The massage option is so loud it sounds like an airplane taking off and the bed shakes and sounds like it’s about to break each time we adjust it."
• "Once we got into bed we found that the bed was broken."
• "Purchased what was originally a $1200 mattress only to have a huge UNCOMFORTABLE dip on one side."
• "The bed you try in the store is not what you get. Mark will talk you up to a higher price send kids to deliver it."
• "Spent over $3,500 on a bed set being told we were getting a “deal” to then be given a different bed that was torn and broken."