"Every worker I have encountered has been helpful, courteous, and works quickly."
"The employees are very nice and very helpful."
"All employees are very nice and helpful!!"
"The staff are so friendly and patient."
"Employees are always very nice and helpful."
Cons:
"This location is definitely understaffed."
"I hate the costumer survice."
"Very poor service. Their people is lazy and they talk more chilling with their customers for long."
"The employee who completed my transaction, Lauriano, did not want to answer my questions and he was offputting."
"The bad thing is the staff. Specially the man in the fish department, rude not helpful has no people skills."
"The staff seems to be rude and short and they are ALWAYS understaffed."
"Terrible and worst petco ever!!! honestly the workers are really unexperienced."
Store Layout and Cleanliness
Pros:
"The store is so clean and pretty!!! The atmosphere is super easy."
"This store is kept so nice and clean."
"A very clean, organized, and stock up Petco."
"Place is clean."
Cons:
"The retractable leashes are not in the isle with collars and regular leashes, you have to go to the register."
"I'm usually very satisfied with the store, however, recently it seems understaffed."
"Some are too busy talking among themselves in the aisles to offer their assistance."
"Finding someone for help takes a while and really annoying to have to go around asking for help."
Animal Care and Products
Pros:
"The store is really big and has lots of fish and rodents for sale including some really cute mini hamsters."
"They carry a decent variety of products but most are a little pricey."
"They are always ready with information for the stock they sell."
"The store has really knowledgeable and helpful staff."
Cons:
"Its a little sad seeing their fish and how some of their pets are kept."
"The staff could do a much better job taking care of the animals. Just walking around you see a bunch of dead and half dead fishes swimming in the tanks, dead bettas, and incredibly dirty water."
"This store sells sick animals, I’ve bought 8 neon tetras to a well established tank and 3 of them died within a few hours."
"The betta fish are kept in horrible conditions. Some are dead, some are kept in a dirty, soiled water."
"These birds are clearly sick and neglected."
"They treat animals as mere products and don’t have any morals."
"TERRIBLE SERVICE!! ALL THE MARINE FISH ARE INFESTED WITH ICH AND VELVET... THE STAFF HAVE NO IDEA WHAT THEY ARE TALKING ABOUT."
Pricing and Rewards
Pros:
"Kudos to Petco for the amazing rewards program they have."
"I went to petco and got a bargain on the cat litter almost 1/2 price."
"If you sign up for their coupons you will receive some often which helps out to minimize your Petco costs at times."
Cons:
"MOST TROUBLING OF ALL IS THE FOOD THEY HAVE IS CONSISTENTLY OUTDATED I HAD TO CHECK 6 DIFFERENT BAGS TO FIND ONE THAT WAS IN DATE."
"Each petco store makes their own prices. If this is a chain store how can they charge what they want?"
"Would this price gouging to the fullest!"
"Their service and timing has gotten progressively worse, while raising their prices to an obscene level."
"Awful serving the price they said 127$ for grooming then they charged from me 140$ and they didn’t cut accurately."
Additional Services
Pros:
"Groomer on-site is also great, and decently priced."
"The vets were very professional and friendly."
"Specifically rating the Vetco inside here. We had to take a visit to Dr. Tracy Hill for our kitten. She is so welcoming and kind."
"Dr Roth later come in with Eric to explain every aspect in detail again to make sure that we as a pet parent can have a better understanding of our pet."
"Excellent customer service and wonderful wellness exam with our dog Zoey!"
Cons:
"DO NOT GO THERE FOR AMAZON RETURNS."
"DO NOT VISIT THIS VET. SHE DOES NOT DOSE MEDICATION CORRECTLY OR TAKE AN ADEQUATE HISTORY."
"BE WARNED, while the grooming services performed have always been good and while they’re friendly, this location has OVERCHARGED me multiple times."
"Do not bring your pets to the groomer named Monica What she did to my dog is terrible and totally unacceptable."