Petco Reviews Summary

Stock and Availability

Pros:

• "They are well stocked."
• "Petco always has the products I need for my pet. I'm always able to find what I need whether online or in-store."
• "The store was clean and well stocked. I have zero complaints."
• "This Store has everything. From Fish to Turtles."
• "I always go there to buy everything for my turtle."
• "Found everything that we needed for our newly adopted kitten."
• "Great place to stock up on stuff for your pets. Friendly and very helpful staff."

Cons:

• "This store never has anything..empty shelves."
• "Always low in stock on Wellness brand products."
• "So I made an order the night of September 30th 2023 for pick up the next day... they actually didn't have the item in stock."
• "The shelves were empty and it was loads of inventory sitting in the back of the store still in boxes not packed out."
• "Limited selection of animal products."
• "Never have full stock."
• "There's dead fish in their tanks and there was hardly nothing in stock."

Customer Service

Pros:

• "The store is good and the employees are very friendly, they help you with everything you need."
• "At my Petco all of the staff are very pleasant and always willing to help."
• "The staff was very friendly and helpful and explained we could order products online and pick up in-store ahead of time which is great."
• "Staff is very helpful and kind."
• "The staff were friendly and knowledgeable."
• "The Associate informed us that Petco price matches."
• "The staff was great the store manager was helpful with giving us we could save on buying supplies."

Cons:

• "They dont answer their phone."
• "I did not have a great experience at this particular Petco (Gateway Mall) the staff was not friendly at all."
• "Then not knowledgeable about the pets the store or anything."
• "Left me on hold for 35 minutes in the middle of the day then did not pick up after calling back. Very inconsiderate customer service."
• "Horrible service and the employees clearly don’t care about the store whatsoever."
• "Worst ever they never pick up phone."
• "The worst customer service ever."

Grooming Services

Pros:

• "Gianina is the absolute best groomer at this location."
• "Great grooming services. I love this location, I took my dog there twice with two different groomers and both times I was really happy with the way they treated my dog and the everything they did."
• "The groomers are very pleasant and friendly had a wonderful visit today with my baby boy chase, Jessica did such a wonderful job and I will be taking him back again."
• "Shae is the best groomer at gateway in Brooklyn!!!! She is very personable and I see the love she has for dogs."
• "I took my Stella here for her first grooming appointment and was very happy with the service provided by Karla!"
• "Ruedeana is one of the best dog groomer. I took my two babies there to get groomed. She was very kind and patient with me."
• "The lady that helped me at the entrance was wonderful, she took me to the groomer."

Cons:

• "Terrible grooming experience."
• "The grooming departments appt. system SUCKS."
• "Took my dog there for grooming this morning and left home, 20 minutes later they called me saying that they can’t do grooming to my dog."
• "They haven’t had grooming services now for 6+ months."
• "Do NOT waste your money here for grooming! Worst hair cut ever!"
• "Very disappointed with this grooming appointment service."
• "It's a convenient to have the store in the neighborhood but the grooming department is horrible."

Pricing

Pros:

• "Service was great, store had what I needed. Always do price check with other stories to get more competitive prices."
• "Wide variety of products for just about any type of pet. Price range is moderate, not expensive."
• "The Associate informed us that Petco price matches."

Cons:

• "I bought one item but it came out to a little more than I thought it should be."
• "It was priced higher than what I found online."
• "They more expensive than anywhere else you could go."
• "A bit under staffed and they need more merchandise. I was looking for a disposable carrier for my cat since he was dying. I spent $60 on one that was spacious although overpriced."
• "They were also ridiculously over priced. I have a small 8lb Yorkie that doesn’t require much."
• "The prices for Crickets keep changing."
• "Great selection, great quality, prices are on the high side."