Furrylicious, LLC Reviews Summary

Customer Service

Pros:

• "Everyone was extremely friendly and helpful."
• "The staff was friendly and knowledgeable, patiently answered all our questions, and did everything they could to make sure we were happy and comfortable with our purchase."
• "Staff were friendly, polite and very informative."
• "The staff was super helpful and very nice."
• "The staff here are very friendly, and are always willing to help you out!"
• "Every staff member was professional and attentive."
• "Great staff and they keep in touch with you."

Cons:

• "The owner was not the friendliest at this time."
• "We felt like we were being nuisances by trying to fully understand what we were agreeing to."
• "I have never been treated so poorly in my entire life."
• "Each time I asked a question, the owner would quickly dismiss it."
• "When we followed up with Cindy, we were met with accusations and blame."
• "We only tried to see if they would stand behind the puppy they sold us to which they DID NOT."
• "I’d just like to say, the way you comment back to people that leave a poor review absolutely DISGUSTS me."

Cleanliness & Facility

Pros:

• "Service & cleanliness was great."
• "Furrylicious is so clean and beautifully designed and the puppies are very well cared for."
• "The boutique was really clean and nice."
• "Furrylicious is an incredibly clean facility."
• "Place is beautiful and clean..staff very helpful and nice."
• "The store is very clean and the puppies are in the nicest displays I’ve seen anyplace."
• "The place was extremely clean and all the puppies looked very happy and very healthy."

Cons:

• "Three to four puppies in one box all stepping on each other's poop."
• "But these dogs in pm's are in awful warehouse-type conditions."
• "This is a puppy mill posing as a cute dog boutique it's all fake."
• "These stores get puppies from puppy mills!!!"
• "It’s disgusting that the owner is going to come and make a comment below."
• "They run a disgusting business."
• "Wow. Shame on you."

Puppy Health & Breeder Quality

Pros:

• "We felt confident in the breeder information."
• "We are confident that our puppy came from a reputable breeder and is in perfect health."
• "The puppies are well taken care of and happily awaiting to go to their forever homes."
• "Our puppy is so happy, so sweet and healthy!"
• "His vet has said he is very healthy and happy."
• "Our veterinarian said the breeder was top notch and we got a very good healthy puppy."
• "Our beautiful puppy is in perfect health and has been a wonderful addition to our family."

Cons:

• "Avoid this business which buys their puppies out of State on puppy mill farms."
• "I knew that the promise of the puppies not being from a puppy mill was likely bs."
• "The only reason why I am not giving it a 5 star rating is because our new puppy came home sick."
• "When we got him he had two different types of parasites that two months later we are still treating with the aid of our vet."
• "Although he had worms and a hernia, both were being treated and taken care of by time he was released to us!!"
• "A little days after, she had diarrhea and then our other dog had diarrhea with vomiting."
• "She also had kennel cough and gave it to our other dog."

Post-Purchase Support

Pros:

• "They followed up for the next few days to enquire about the puppy and to answer any questions."
• "Within a week of picking her up, she was checking in every few days to make sure Chewy was healthy."
• "After we took our puppy home, they contacted us a day later to check in and see how things were going and make sure that he was getting comfortable in his new home."
• "Since bringing him home they’ve checked in with us to make sure all is ok which is so appreciated."
• "They even followed up with us a few days after to make sure everything was good."
• "They have also reached out to me numerous times checking on how our pup is doing."
• "I was impressed with follow up calls and check ins to ensure our Yorkie was thriving and adapting to new environment."

Cons:

• "She consistently texted me saying it was because the puppy was small and she wanted to check in, but kept asking me every time how the puppy's poop was.. i mentioned to her all the symptoms the puppy was having and she wasn't concerned."
• "Our entire family is sick and we have a new puppy we can't play with because she's contagious."
• "4k spent to catch a parasite that has my 2 and 6 year old crying in bed from the stomach pains."
• "We would not recommend them to anyone. Adopt your puppy from somewhere else because once you leave the store and those 14 days pass, you are no longer a valued customer unless you have a 'Fit for Purchase' doc."
• "When we called back, the owner had no updated and did not have the best attitude to a customer."
• "We only tried to see if they would stand behind the puppy they sold us to which they DID NOT."
• "Unfortunately, we were knowingly sold a puppy with kennel cough."