Petco Reviews Summary

Customer Service

Pros:

• "The customer service was great, very friendly."
• "Service was great! Cashier was responsive, helpful, and very friendly."
• "All the staff I've interacted with have been so kind and friendly and helpful!"
• "The young lady who assisted me (Debbie) was so knowledgeable and such a huge help to me."
• "The staff there is always very friendly and helpful."
• "The workers were very knowledgeable and kind."
• "Everyone was very friendly I knew kind of what I wanted and was looking at a couple different options and prices and I had two people ask me if I needed help or had any questions."

Cons:

• "One was very nice and helpful and the other wasn’t at all!"
• "Surprisingly unhelpful employees. Have had traditionally bad experiences from inexperienced staff who push product instead of solutions."
• "Finding someone to help you is always a challenge."
• "The customer service is severely lacking. Even the manager had poor etiquette."
• "Today staffs very unprofessional the 2 cat groomer also manager Marissa decline services due I just was asking question in regards to my pet appointment request me to vacate the store with prejudice along contacting state police who done nothing to assist."
• "The last time I visited a very rude and judgemental employee who I never seen b4 made me never want to return to the store."
• "Never ever have we experienced this extent of racial profiling. DISGUSTING."

Store Cleanliness and Atmosphere

Pros:

• "Went towards close, location was fairly clean with just a few minor spills."
• "The atmosphere is comfortable and we always are able to find just what we need."
• "Clean, Friendly Staff, Great selection on products."
• "The store is really clean and organized and items are easy to find."
• "Actually was pleasantly surprised with how clean, organized this store was."
• "Petco has something for every type of pet, the store is clean."
• "The store is clean, which is great."

Cons:

• "Hair balls fill the carpet when you walk in."
• "It’s dark and feels gloomy every time I stop in."
• "I honestly can’t believe this place doesn’t have worse reviews. The smell when you walk in is enough to knock you down."
• "I get that pet stores aren't 'clean' necessarily but this one definitely could be better presentation-wise."
• "Within the last few months I’ve been coming here the smell Is literally unbearable."
• "Not my fave place to go for my furry babies. Just a quick stop in for basic essentials. One of the biggest issues I have with this place is it is NOT clean."
• "Petco has no care for their animals at all and the place reeks."

Grooming Services

Pros:

• "The groomer Lorenzo took great care to greet her and make her feel welcomed."
• "I love the way the groomer did my dogs nails. She was very professional and friendly."
• "The person working the counter stated, 'The same as last time?' I had confidence that the groomer was going to do the same style."
• "I met Erin one of the groomers and she gave me pretty much the play by play on what they do during the grooming process. She was wonderful."
• "We use Brittany every time we have to get our dog groomed and she does an amazing job."
• "The groom staff did a great job and Lorenzo stood out keeping everyone happy yet still checking everyone in while getting his work done."
• "Relocated and wanted to keep my dog with the same grooming services via Petco. I must say they didn't disappoint."