Address: 534 Second Street Pike, Southampton, PA 18966, USA
Phone: +12153572885
Rating: 4.8
based on 133 reviews.
Staff and Service
Pros:
"The front desk people are personable and just great listeners."
"The entire staff is so loving toward our furry children."
"The office staff is always pleasant and genuine."
"The Veterinarians are extremely knowledgeable, and thorough in their exams, and offer a genuine caring approach."
"Dr. Menninger is astoundingly good at her job and is no-nonsense, which I love."
"The vets are kind and understanding."
"The entire team from the front desk to the dr and techs are very articulate and professional."
Cons:
"After all of this happening, we didn’t even get a call to check in."
"Unfortunately, with new ownership came a complete lack of experience or quality."
"I never received a follow up phone call from them at all."
"Time to find another vet."
"I will choose carefully next time with a different Vet at this practice and will never have that tech touch my animals again!"
"But recently have been here several times at the Feasterville office with my Bernese Mountain dog puppy for ongoing diarrhea, and had a less experienced vet."
"The inexperienced Veterinarian never moved to grab the puppy, did not apologize to me and never corrected the tech!"
Pricing
Pros:
"They seem reasonable according to my aunts in Upstate NY."
"They gave me complimentary medication for his first heart worm and flea prevention."
"They're also reasonable and will try easy solutions before jumping to costly extremes."
"Pricing is competitive to other vets I have visited in the past."
"The staff has provided services that are comprehensive and have been considerate of costs."
"They give a free nail clipping with every visit."
"The staff is kind and accommodating and the pricing is reasonable."
Cons:
"They should be ashamed of themself for how expensive the prices are for their services."
"There’s definitely 'sticker shock' for pricing."
"I am completely floored at how high the prices gave gone up here."
"Good place but the prices are RIDICULOUS!!!!!"
"They charge 25$ for nails to be cut."
"They wouldn't even do a courtesy nail clip!! Charged me additional $20 in addition to the $900 bill."
"Pricing has become out of control, particularly with the introduction of pet insurance."
Facilities and Accessibility
Pros:
"Both facilities are very clean and accessible."
"Family Pet Clinic has 2 locations and great hours."
"The new location is just as great as the original and even more convenient for our family!"
"They also have night and weekend hours. you dont have to wait forever for an appt!! :)"
"Love the pet lift they put in, my guy is old and never would have been able to go up all the steps."
"The office has just enjoyed a complete renovation and looks amazing--- so efficient and professional."
"I also love the fact that they have two locations which makes it easy to make last minutes appointments."
Cons:
"The vet was not nice at all I want was not allowed to stay with her."
"The closest appointment time was almost 10 days out... I went into panic mode."
"This vet will not cater to high anxiety dogs, and gives little to no advice or guidance."
"They come to get her, I muzzle her and she refuses to go with them."
"I was 5 minutes away to my 11:30 appointment... when I received a call stating that my appointment was at 11:00 and I was late."
"I took the last member of my lab family in to be put down and it was the worst experience I’ve ever been exposed to!"
"Sadly, they seem to be all about the money now."
Compassion and Care
Pros:
"They treat her like she's their own."
"I was impressed by the level of care and dedication shown by the entire staff at The Family Pet Clinic."
"Their willingness to handle the entire process and provide emotional support during this trying time was greatly appreciated."
"As difficult an experience as this is they were very kind and supportive during this process."
"They put blankets on the ground so she was comfortable and let us stay with her until she passed so we could say our goodbyes."
"They were very compassionate with our 1st Dogs end of life care, and their quick actions saved the life of our current dog."
"Everyone is very kind, patient, and loving towards my animals, especially when it was time to say goodbye to one of my dogs."
Cons:
"They just care about pushing the big 3 (Purina, Hills, and Royal Canin)."
"It seems like compassion left the building when Dr Menninger retired."
"Most of the staff is very nice, but I've learned all they care about is money."
"This facility is nickel and diming people to death."
"Take your pets to petco or petsmart and you’ll get charged half the price for nail clippings."