Animal Hospital of Sussex County Reviews Summary

Staff and Service

Pros:

• "The friendly and caring staff took such good care of our pets as well as us."
• "They are compassionate, they genuinely care, and they do their best to give you as many options for treating your pet as possible."
• "The staff, vet techs, and veterinarians are the best, you are always helpful, friendly, are knowledgeable regarding current practices and are there to see our dogs and cats get the best possible care."
• "Everyone who works here is friendly, accommodating, and a joy to deal with even with my beast of a dog!"
• "The staff is friendly and always willing to answer questions."
• "From the ladies at the front desk, to the techs, to the highly trained and qualified Vets on staff your animal will be cared for with love, dignity, and utmost professionalism."
• "The staff here is wonderful."

Cons:

• "I just wish it was how it use to be 6 years ago, not even maybe 4."
• "I use to love this place but now it has changed a lot, even my animals have noticed 💔 Now the grooming is gone too!"
• "I'll start with the good. The place is nice and it's always empty. As for the bad, the vets are not that knowledgeable and they don't seem to care about your pet."
• "Unfortunately, I dealt with a tech who was very condescending and nasty to say the least."
• "Absolutely terrible. No clue what they did but one Covid visit for my dog that I wasn’t allowed in and now he is deathly afraid of all vets when for the past three years he has been nothing but trusting and fine with everyone."
• "The front desk staff is difficult to deal with and they just end up taking in circles as if they are reading from a script."
• "While the hospital is clean and the staff was very friendly they took her into the back, did the ultrasound and when they arrive back into the room the Dr said they couldn’t see anything but had no pictures or anything of the ultrasound to show me or offer me."

Care and Compassion

Pros:

• "They truly care for our fur babies!"
• "They were amazingly compassionate when I had to let my dog cross over the rainbow bridge and they were responsive and knowledgable when we adopted a kitten and he needed some medical care."
• "A wonderful balance of professionalism and empathy."
• "They are caring, patient, and most of all make our pooches feel comfortable."
• "What a professional and compassionate place to bring the animals you love!"
• "They treat clients' pets as if they were their own pets and that says a lot about the character of the employees."
• "Even the hardest of times, like losing a pet, they are caring and kind."

Cons:

• "They are definitely only in it for the money and would rather see my dog suffer than to help us find a creative way to find a solution."
• "Now we are being told we need a new check up and a whole new diagnosis that would obviously cost us hundreds of dollars, so that they can then prescribed the same $20 bottle of eye drops."
• "I'll never be go back and I'm posting this as a warning to others."

Facility and Accessibility

Pros:

• "Its a very clean facility."
• "The location is easy to access and there is ample parking."
• "The facility is top-tier both inside and out. Clean, spacious, and accommodating."
• "The clinic itself is very clean and organized, very welcoming."
• "The building is immaculate! Your pets will be in good hands!"
• "The facility is very clean. It is easy to make appointments."
• "The facilities are beautiful and the drs. really listen!"

Cons:

• "Prices were higher than Florida but I guess that comes with the territory."