The Mad Hatter Winery & Smoke House Reviews Summary

Service

Pros:

• "On an extremely busy Sunday afternoon, the service was stretched very thin, but they were kind, patient, and went over and above!"
• "The most wonderful experience, between the light-hearted and sweet waitress and Dave on the piano, this was an excellent restaurant who made you feel at home."
• "Staff is very friendly and helpful and restaurant is very beautifully decorated and nice ambiance!"
• "Incredibly friendly owners, Dori and her husband."
• "Sarah was an amazing hostice!"
• "The owners/chef take time to prepare each meal to order."
• "The piano player was blind and he was amazing! It made our visit so memorable!"

Cons:

• "One of the worst restaurant experiences, we waited an hour and still didn't have any food."
• "First we waited for our food for 2 hours."
• "Waited 45 minutes for my food only to find out they served it to someone else."
• "Kinda put a damper on the day."
• "We waited a good 30 mins for drinks, which was fine, and then another hour and a half before we asked 'hey where are we on the list?'"
• "We walked out after waiting more than 30 minutes for chicken sandwiches and watching patrons who arrived after us eating their food."
• "Sorry this place was disorganized. We were really looking forward to this place, even got reservations. I don't really know what their problem was but they did not have any food available."

Food Quality

Pros:

• "The food was great and the service was even better."
• "Had great tasting affordable food!"
• "The shrimp and crab fondue appetizer is to die for..oh my so good."
• "We had chicken quesadillas which were awesome."
• "The food was amazing."
• "That crab soup was to die for, literally the best soup we’ve ever had :)"
• "The food was absolutely incredible. clearly very fresh and homemade."

Cons:

• "The food was mediocre at best and way too expensive for what you get."
• "Food was horrible. The four of us had severe nausea and stomach cramps after dining here."
• "For me, this was another testament that the average star rating on Yelp or Google must be taken seriously! I can just tell that the food was TERRIBLE."
• "The salmon burger was completely charred on both sides, and the brisket sandwich was extremely small considering the $16.00 price tag."
• "I ordered the pulled chicken sandwich. It had zero seasoning and no sauce."
• "Just simple french toast except it was as leathery as an african elephant."
• "The pizza is made on a super thick crust..almost like a bagel or focaccia bread."

Ambiance

Pros:

• "The restaurant is so cozy and romantic."
• "The Looking Glass has a very interesting atmosphere, and the service was great!"
• "Super-friendly service and eclectic decorations completed this charming style."
• "There's definitely a lot to look at in this quaint place. It takes you back to Alice in wonderland."
• "The live piano music, the view of the opera house lent to the comfortable and intimate atmosphere."
• "The Mad Hat undeniably gives you a feeling of home - away from home."
• "Such a cute place with tons of unique and eclectic decor."

Cons:

• "The decor was tacky and old and dusty."
• "Should have ran when we had the chance because the food was terrible and for the price paid was upsetting."
• "The uncomfortable chairs are small and unforgiving on the uneven floor."
• "The decor while whimsical is sorely in need of dusting and the chairs are downright dangerous."
• "The decor is weird. I get that it is supposed to be Alice in Wonderland themed, but it comes across as cheap and tacky."
• "The restaurant was small, dusty with a mish mosh of poorly put together, strange decor."
• "The place felt really dirty on top of that."

Management

Pros:

• "The owners/chef take time to prepare each meal to order."
• "Incredibly friendly owners, Dori and her husband."
• "The owner was also our waiter and was so kind and interesting to talk to!"
• "Dori & Steve are the nicest people, and they run a great little establishment."
• "The owner is very nice!"
• "The owner was the server and he worked his butt off."
• "Dory and Bree were amazing!!! They made our trip to Jim Thorpe memorable and we will be talking about this for a long time!"

Cons:

• "Owners don't follow food safe practices."
• "No manager to handle it...just 2 very new and inexperienced waitresses."
• "They were short-staffed that only one person was working... and he wasn't even an official employee!"
• "This place is very understaffed and poorly managed."
• "Like I said - poorly managed."
• "They make themselves sound fun but the atmosphere inside is dirty and run down."
• "The restaurant was understaffed with one waiter and I believe one cook in the kitchen."