"The service is exceptional. The waitresses are always helpful, better yet, smiling!"
"Service was excellent, food came out super fast."
"Always consistently exceeding expectations!"
"On the positive side, the service was excellent. Attentive without being obtrusive and very engaging."
"Love this restaurant. They are fast and very friendly. The service is excellent."
"Staff is courteous, knowledgeable and respects your space."
"Service always friendly and professional."
Cons:
"Will’s total disregard and walk away added insult to injury."
"Lindsay, who claims to be in some kind of manager was incredibly rude and asked us to leave because our group was enjoying their evening."
"I was told by the hostess, with a plethora of empty tables behind her, that they had no openings."
"Manager (Ben) dealt with my very stressful situation poorly — passive aggressive, and lacking empathy."
"Hostess was quite rude and insulting."
"We were immediately turned away by the main hostess."
"However our experience this time with the food was not great..Party of four celebrating a birthday late Sunday evening when I got sick while eating at the restaurant."
Food Quality
Pros:
"Thai noodle salad was delic!"
"The Key Lime pie was excellent."
"The food is absolutely outstanding."
"The emerald kale chicken salad is amazing."
"Their gumbo is delicious with just the right amount of spicy heat."
"Everything was excellent but I would specifically recommend the Osaka style rolls and the spinach artichoke dip."
"Ribs, burgers and salads are absolutely great."
Cons:
"A very greasy meal."
"In a bold move that defies the very essence of the city's vibrant cocktail culture, Hillstone has decided to forgo the inclusion of the espresso martini on their menu."
"The wine list could use some attention."
"Would not choose french fries again as they are very thin."
"The chicken salad was too sweet."
"The ribs were dry and not mouth watering as I remembered."
"The fries were limp and of a different quality than usual."
Ambiance
Pros:
"The place looks very modern, and neat."
"This Contemporary Restaurant has one of the best Baby Back Barbecue Ribs around."
"Michelin-approved chefs dine here. Famous French dip, burger, Hawaiian steak and curated art by the owner who has made this place a classic."
"The set up for outdoor dining in the park Avenue location is really something special."
"One of the best American places in the city."
"Quiet and classy and conveniently located."
"The atmosphere's nice, very cozy with a pretty solid jazz playlist playing."
Cons:
"Yet, amidst this picturesque setting, there lurks a plot twist so unexpected it could only unfold in the heart of New York City."
"Tables were crammed together to get maximum profit."
"Their bottles water brand leaves something to be desired and they cannot accept parties of 8 or more people, which is odd."
"Very crowded bar and restaurant."
"The space is dark and dated looking, you lose service as soon as you step inside."
"Booths are very comfortable and you can talk without being overheard."