Chimney Rock Inn Reviews Summary

Food Quality

Pros:

• "Food was top-notch! My 91 yr old mom loved the food too and she's quite fussy!"
• "The food is absolutely AMAZING!"
• "The food was great, both in quality and quantity! Loved all those pizzas!"
• "The food was all delicious, comfort food style."
• "The food is both tasty and interesting."
• "Their food was delicious, with some really unique options I haven't seen elsewhere."
• "The food was delicious and the drinks were very good."

Cons:

• "Our order had 3 meat toppings, and grease was soaking the base."
• "The chicken I ordered tasted like a sponge and the pizza we got was not edible at all."
• "The ribs were also good but I've had better home cooked."
• "The gyro isn't shaved meat off of a proper rotisserie vertical broiler."
• "The chicken francese was horrible, it was so dry, the lemon that was on the pasta, did not taste good at all."
• "Pizza tasted like a regular frozen pizza from supermarket...and not a good one."
• "The food isn't good (mostly frozen/re-heated) and the pizza isn't anything to write home about."

Service

Pros:

• "Enjoyed the speedy service and sustainable packaging."
• "Old fashioned neighborhood bar with great staff & service."
• "Friendly staff."
• "Great atmosphere and very friendly service!"
• "Staff doesn't rush you out the door after the check."
• "Staff were helpful and accommodating and very nice."
• "The staff was very attentive to our needs as we had a member of our party with several food allergies."

Cons:

• "No server knew that we were there."
• "Service was horrible. We made a reservation a while ago and were seated 40min afterwards."
• "The waitress wasn't super apologetic about it. Just blamed the kitchen on it and still charged us for the meal that he didn't even get to eat."
• "Service was horrible."
• "On several occasions we were seated and completely forgotten about."
• "The service could have been better as we had to look for the server since they were helping various different tables."
• "Service was friendly but not fast."

Ambiance

Pros:

• "The ambiance was terrific...very rustic!"
• "That rustic environment anyone could fall in love with."
• "The rustic atmosphere and delicious food make any night complete."
• "A place with character."
• "Chimney Rock has a nice ambiance."
• "The atmosphere is cozy and warm."
• "This place brings warmth and coziness with a feeling of belonging."

Cons:

• "Atmosphere is bleak and has been that way for some years now."
• "Very crowded and we were a little squeezed where we were seated."
• "It is dark inside, didn't she almost a dirty feel."
• "The restaurant is dingy and the food is horrible."
• "The service was good, the outside dining was dark."
• "It's a bit noisy."
• "The place has a lodge type atmosphere."

Value

Pros:

• "We couldn’t believe how much food you were getting for the price."
• "Great selection of craft beers on tap, also at good prices."
• "The beer selection is great and reasonably priced."
• "Inexpensive price for such a level of restaurants."
• "The prices weren’t too bad."
• "Price to flavor/value ratio is always on point."
• "Great food, great amount and variety of food, great atmosphere, great staff, and insanely great price!"

Cons:

• "Pizza is average. The prices went up and the portions are considerably smaller."
• "The value was poor considering the personal Pizza was $13."
• "We ordered take out and when we got home was shocked to see the portion size of the $22.99 rack of ribs pictured below. Very disappointing and certainly not worth the price!"
• "And they were extremely cheap on the portion size."
• "Soda is $4 a glass, which is a ridiculous price for soda."
• "They are charging a credit card transaction fee which is “included” in the subtotal of the receipt and nowhere does it show a subtotal without the credit card fee."
• "I will not be returning to this restaurant because they are charging a 3.5 percent surcharge to use a credit card."

Management

Pros:

• "The staff is very accommodating and always makes us feel welcome."
• "The staff was super friendly and helpful, especially Brian who really made our night."
• "The couple that runs it are awesome and always very helpful."
• "The staff was friendly and accommodating."
• "The staff is very kind and quick to get you to your table."
• "The best staff and all are friendly and accommodating, Lori is the best!"
• "The staff was great! Our server was amazing!"

Cons:

• "That the hostess showed more concern more for her servers than for customer is absolutely inexcusable."
• "Awful hostess made us stand and wait when we could’ve been seated and waiting."
• "The only hiccup was an uncomfortable customer experience with the GM."
• "Also there chicken soup is literally canned Campbell chicken soup, this made me disgusted."
• "The service has dropped off a cliff and mainly for the hosting/take-out and management people."
• "We arrived that we had a reservation for 5:00 p.m. the hostess turned to us and said your table is over there with the menu on it very unprofessional if you ask me."
• "WARNING!!!!!! Scummy business practices charging hidden transaction fees for credit cards."