"I admire a business that employs individuals such as Christopher. He was such a delight and a pleasurable friendly customer service representative."
"Joanie at Ashley was incredibly helpful and worked to get me the best deal possible."
"We had an awesome shopping experience with the help of Ken."
"Christopher is the friendliest, knowledgeable, most personable sales person I’ve ever worked with!"
"CHRIS WAS VERY KNOWLEDGEABLE.. LUKE THE FINANCIAL GUY WAS VERY FRIENDLY, HELPFUL, AND KNOWLEDGEABLE."
"Ken was fantastic to work with."
Cons:
"Every time we have tried to contact Ashley, we get put on hold and forgotten about, our sales rep has never returned any of our phone calls, or they have no clue what is going on."
"I would give zero stars if I could! This is the most dishonest bunch of thieves I’ve ever had to do business with!"
"The managers will not return my phone calls."
"It has been about 4 weeks now with NO more communication from Ashley."
"I would give zero stars if I could! Not to mention the quality is absolutely horrible! Biggest waste of $16,000 I’ve ever spent!"
"AVOID Ashley Furniture!!!!"
"It has been 4 months and there has been no resolution. Ashley Protection Plan will just take your money and if have a valid claim, you get ignored."
Delivery Service
Pros:
"When you have purchased items delivered they stay in touch and set up a good delivery date that works for you."
"Delivery was excellent. I would have liked for someone to notify me when the pieces arrived so they could have been delivered much sooner."
"The delivery men were very fast and efficient."
"The delivery guys were very careful backing up the long drive."
"The communication and process for delivery was great. They kept us up to date on their arrival time."
"The delivery was smooth…incredibly smooth, and there weren’t any issues."
"Day before you receive your furniture you’ll receive a text or email with real time tracking for the next day."
Cons:
"After ordering an adjustable mattress and bedroom furniture, we finally received it after 11 months."
"Ordered furniture almost 2.5 months ago. Was told it would only take 4 weeks to receive, it’s been more than double."
"Shopping experience was good but they dropped the ball with delivery and how!"
"There’s staples on them, but the staples aren’t stapled to anything."
"This pic is without love seat because no one knows where it is. And no compensation!"
"Purchased a sectional and sofa and thought I got the perfect deal for my family...then I received the statements."
"There was a major dent/smash spot on the top of the chest, A 2 inch crack on the left frame."
Product Quality
Pros:
"Ashley had exactly what we were looking for and our sales rep Mark was very helpful with sizes, style, warranty and delivery options."
"We bought a couch and loveseat at Ashley AND want to invite Jacob to Thanksgiving and Christmas because he’s that GREAT!"
"Malachi was great. I walked in with expectations in mind and he was able to check all of the boxes."
"Christopher King. His smile is magic! He took his time and showed me exactly the items I asked about."
"We came. We saw. We conquered our living space! Thanks to the help of Joel we were able to get just what we wanted and needed."
"Luke was great at listening to my request for a smaller contemporary sofa."
"Jacob then steered us to the two sets we enjoyed the most, made of leather and electronic head and foot reclining features."
Cons:
"Now I question why we paid the extra for “white glove delivery”. All they did was put the legs on the table."
"We then called the store manager, Luke Rittenhouse??, hoping for a NEW replacement or a store credit to buy a different chest. He told us that his products may be of poor quality but its okay because other stores (Walmart, etc.) don't sell perfect products."
"Highly recommend going someplace else. We purchased a bedroom set that was delayed once due to damage and when we received it for the second attempt it was still damaged."
"The couch, when you sit down, makes all sorts of creaking noises and you can see where people have sat from the indents on the cushions."
"After unboxing at home we discovered significant damage."
"The chairs for the dining room set keep coming loose and have to have the bolts tightened about once every few months."
"I ordered a queen bed and mattress from the Fort Wayne store. I should have ordered a standard due to the room size. There policy does state there are no returns."