"Best furniture store ever, left completely satisfied the service was amazing so patient, kind and helpful."
"Amazing customer service! Clara was the most sweetest, honest and extremely patient person working there."
"The manager, Chabela, was very patient and charismatic. She helped us find the perfect set for our home."
"Luis was wonderful he was patient and took his time to listen to what I needed."
"This place has great customer service and Alex took his time with us."
"Customer service was excellent and I would definitely recommend all my family members and friends to visit the place."
"Honestly Joseph is a life saver! Best customer service I’ve ever had! Great deals & satisfaction."
Cons:
"Poor customer services from the ladies that answer phones(doesn't speak English at all) and nasty attitude."
"No one ever picks up the phone so I have to go in person."
"The manager is a thief and a liar. They only care about money not customer service."
"The worse customer service. Joseph and his employees are liars."
"Horrible just horrible. No one on the phone can seem to help about my delivery time."
"Worst furniture place. Terrible service."
"PLEASE DO NOT SHOP HERE. The service particularly the manager is very unprofessional."
Delivery & Timeliness
Pros:
"They originally told me the delivery takes 2-3 weeks but this was way faster than expected!"
"This was amazing I order and it came on time very fast service and the lady at the store was nice and fast and clear!"
"The delivery was prompt and easy, and we love our new couch."
"It was delivered exactly when they said it would, in perfect conditions."
"I received my delivery in less than 24 hours."
"Everything went smooth with delivery and I got it on the expected date of arrival."
"We received our full bedroom set and assembled the same day earlier than our 4 week estimated wait time. Quick and reliable furniture store!"
Cons:
"I ordered furniture on 12/19/2020, my 'estimated delivery date' was today 1/9/2021... I received no call or follow up."
"I missed work three times already to get my furniture."
"So when I ordered my vanity these people told me it would only take a week to come and it ended up taking a month."
"I’m still waiting to receive my new dinner room so! How long can take to made a simple delivery for a new dinner room and new sofa !!"
"It's horrible iwant with my brother to furnish his house he's newly wed and they keep giving him the runaround and the delivery never came through until now it's over a month and no delivery so please don't shop there you will be unsatisfied."
"This place is garbage dont even waste your time i went for a dinning set waited over a month and never arrived."
"I’ve been waiting on my furniture for nearly 4 months?!"
Product Quality
Pros:
"Joseph also gave us a great deal! We saw the same couch we ended up buying at a different store for $150 more."
"I must say I received all my pieces of furniture and also gifted an area rug from the managers, to compensate for any headache I was caused."
"I went on black friday and i make a wonderful deal for my dining room 4 chairs!"
"Best part it was $200 cheaper than every other furniture store in the area and online."
"I like the quality of the bedroom set and the price."
"I got my beautiful couch from here and my fire place."
"We bought 2 beautiful bedroom sets and a gorgeous contemporary dining set."
Cons:
"Plus prices were excessive for such a cheap product."
"I bought from them in the new store in Yonkers before Thanksgiving Holiday... I received bedroom, living and dining set with damaged."
"We purchased a couch. It arrived torn and stained."
"The furniture was assembled very poorly."
"My bed is already falling apart and I only had it for a month."
"Cardboard material and the furniture had a piece cut off from delivery damage."
"After they got delivered to my house half of them were broken."