Maddy’s Home Furniture & More Reviews Summary

Category: Furniture store New York

Address: 601 W 207th St, New York, NY 10034, USA

Phone: +19172612766

Rating: 4.0
based on 115 reviews.

Customer Service

Pros:

  • "Best furniture store ever, left completely satisfied the service was amazing so patient, kind and helpful."
  • "Amazing customer service! Clara was the most sweetest, honest and extremely patient person working there."
  • "The manager, Chabela, was very patient and charismatic. She helped us find the perfect set for our home."
  • "Luis was wonderful he was patient and took his time to listen to what I needed."
  • "This place has great customer service and Alex took his time with us."
  • "Customer service was excellent and I would definitely recommend all my family members and friends to visit the place."
  • "Honestly Joseph is a life saver! Best customer service I’ve ever had! Great deals & satisfaction."

Cons:

  • "Poor customer services from the ladies that answer phones(doesn't speak English at all) and nasty attitude."
  • "No one ever picks up the phone so I have to go in person."
  • "The manager is a thief and a liar. They only care about money not customer service."
  • "The worse customer service. Joseph and his employees are liars."
  • "Horrible just horrible. No one on the phone can seem to help about my delivery time."
  • "Worst furniture place. Terrible service."
  • "PLEASE DO NOT SHOP HERE. The service particularly the manager is very unprofessional."

Delivery & Timeliness

Pros:

  • "They originally told me the delivery takes 2-3 weeks but this was way faster than expected!"
  • "This was amazing I order and it came on time very fast service and the lady at the store was nice and fast and clear!"
  • "The delivery was prompt and easy, and we love our new couch."
  • "It was delivered exactly when they said it would, in perfect conditions."
  • "I received my delivery in less than 24 hours."
  • "Everything went smooth with delivery and I got it on the expected date of arrival."
  • "We received our full bedroom set and assembled the same day earlier than our 4 week estimated wait time. Quick and reliable furniture store!"

Cons:

  • "I ordered furniture on 12/19/2020, my 'estimated delivery date' was today 1/9/2021... I received no call or follow up."
  • "I missed work three times already to get my furniture."
  • "So when I ordered my vanity these people told me it would only take a week to come and it ended up taking a month."
  • "I’m still waiting to receive my new dinner room so! How long can take to made a simple delivery for a new dinner room and new sofa !!"
  • "It's horrible iwant with my brother to furnish his house he's newly wed and they keep giving him the runaround and the delivery never came through until now it's over a month and no delivery so please don't shop there you will be unsatisfied."
  • "This place is garbage dont even waste your time i went for a dinning set waited over a month and never arrived."
  • "I’ve been waiting on my furniture for nearly 4 months?!"

Product Quality

Pros:

  • "Joseph also gave us a great deal! We saw the same couch we ended up buying at a different store for $150 more."
  • "I must say I received all my pieces of furniture and also gifted an area rug from the managers, to compensate for any headache I was caused."
  • "I went on black friday and i make a wonderful deal for my dining room 4 chairs!"
  • "Best part it was $200 cheaper than every other furniture store in the area and online."
  • "I like the quality of the bedroom set and the price."
  • "I got my beautiful couch from here and my fire place."
  • "We bought 2 beautiful bedroom sets and a gorgeous contemporary dining set."

Cons:

  • "Plus prices were excessive for such a cheap product."
  • "I bought from them in the new store in Yonkers before Thanksgiving Holiday... I received bedroom, living and dining set with damaged."
  • "We purchased a couch. It arrived torn and stained."
  • "The furniture was assembled very poorly."
  • "My bed is already falling apart and I only had it for a month."
  • "Cardboard material and the furniture had a piece cut off from delivery damage."
  • "After they got delivered to my house half of them were broken."

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