Address: 1008 Bunker Hill Rd, Middletown, DE 19709, USA
Phone: +13024641140
Rating: 4.8
based on 152 reviews.
Customer Service
Pros:
"2nd time visiting this store, and got even better service! All thanks to Thellie Chamblee!!"
"Jacquelynn Truax was super helpful and even price matched our purchase in the store with the price on the website."
"Every time we walk into Ashley's furniture store, the greetings we receive are always so bright and welcoming."
"Our salesman, Anthony was professional, helpful and patient with us."
"She was trustworthy and honest about delivery dates and times."
"Jacquelynn Truax was extremely helpful, courteous and knowledgeable. She guided us and made sure we were making the right decision for us."
"Roslynn at Ashley's furniture at the Middletown, DE location was very helpful!"
Cons:
"They take your money and go radio silent about status of your order."
"I’d highly recommend spending your money elsewhere if you want customer support. You won’t get it from Ashley."
"The incompetence of the employees, particularly Monique, is astounding."
"This is the absolute worse store I have ever purchased anything from... When I called and spoke to the manager Christina, she was rude, talked over top of me and was less then helpful!"
"Service at the store was OK, however, the attitude and service level of 'Will' the driver and 'Ruby the dispatcher is nothing short of GARBAGE!!!"
"BEWARE! The incompetence of Monique will transform you from a decades-long purchaser of Ashley Furniture to one who warns others to avoid this store!!!"
"Absolutely terrible leadership at this store."
Delivery and Product Availability
Pros:
"Was given a 12 week timeline for a table/chair set in 2021 and it arrived in 3 weeks."
"We never felt pressured to buy, she gave us all the information we needed to make the right decision for us."
"Came in the store today not knowing what type of high top table we were looking for .. Jacquelyn took care of us."
"Ultimately I did purchase the sofa and I’m like the choice I made with the help of them as well."
"Had a great experience at Ashley’s in Middletown DE."
"We had a great experience getting our furniture at the Middletown store. Our sales associate Jacquelynn Truax guided us through the process making it easy and quick!"
"I was given a 7-8 week timeline in 2020 for a couch and it arrived in 1 week."
Cons:
"The furniture is now discontinued and essentially, we’re out of luck. But she made sure to pass along a phone number to the Furniture Doctor, which we would have to pay for ourselves."
"They take your money and go radio silent about status of your order... 3 month and still waiting for my order to be delivered."
"I’ll never buy another item from them!"
"Only giving one star because I can’t give zero."
"We paid for our couch in the beginning of November and we’re told 2-12 weeks on the delivery. It is is February 18th and we are now told we will not receive the couch till the end of March..."
"We ordered a bed frame to go with the mattress & our delivery date was pushed back 3 times & came 3 months later than we were originally promised."
"Delivery, way overdue! This has gone beyond COVID expectation...over 9 weeks & waiting."
Product Quality
Pros:
"The showroom floor is full of creative ideas and beautiful, comfortable furniture."
"The furniture sets seemed to be great quality for appropriate prices."
"Great place to find fantastic furniture! JACQUELYNN was super helpful."
"The store itself is very aesthetically pleasing and had a lot of options."
"The quality of the furniture is superb and comments from our family are all positive."
"Ashley’s is Quality furniture at a great price."
"This is a very comfortable and welcoming place to visit. All the employees including the managers and sales people are great."
Cons:
"80% of the furniture is made of OSB. Cheap garbage imo."
"Products are not so ‘high quality’ with a REALISTIC wait time of 4-12 months."
"They deserve ZERO stars not even ONE, we bought a dining set and received three chairs that were in bad quality."
"After sitting on it for only a couple weeks, we noticed multiple holes in the sides of the back rests. Along with this, the other couch’s leather began deteriorating and is showing a disgusting looking white residue."
"This is the most horrible experience. Iv waited 6 months for my beds and it was delivered with wrong pieces to beds."
"I purchased a rather expensive bed from Ashley furniture, when deliver after a month, the bed didn’t has all of the parts."
"I then had to go to the store and retrieve the needed parts and still did not get all of the required parts."