Ashley Store Reviews Summary

Category: Furniture store

Address: 1008 Bunker Hill Rd, Middletown, DE 19709, USA

Phone: +13024641140

Rating: 4.8
based on 152 reviews.

Customer Service

Pros:

  • "2nd time visiting this store, and got even better service! All thanks to Thellie Chamblee!!"
  • "Jacquelynn Truax was super helpful and even price matched our purchase in the store with the price on the website."
  • "Every time we walk into Ashley's furniture store, the greetings we receive are always so bright and welcoming."
  • "Our salesman, Anthony was professional, helpful and patient with us."
  • "She was trustworthy and honest about delivery dates and times."
  • "Jacquelynn Truax was extremely helpful, courteous and knowledgeable. She guided us and made sure we were making the right decision for us."
  • "Roslynn at Ashley's furniture at the Middletown, DE location was very helpful!"

Cons:

  • "They take your money and go radio silent about status of your order."
  • "I’d highly recommend spending your money elsewhere if you want customer support. You won’t get it from Ashley."
  • "The incompetence of the employees, particularly Monique, is astounding."
  • "This is the absolute worse store I have ever purchased anything from... When I called and spoke to the manager Christina, she was rude, talked over top of me and was less then helpful!"
  • "Service at the store was OK, however, the attitude and service level of 'Will' the driver and 'Ruby the dispatcher is nothing short of GARBAGE!!!"
  • "BEWARE! The incompetence of Monique will transform you from a decades-long purchaser of Ashley Furniture to one who warns others to avoid this store!!!"
  • "Absolutely terrible leadership at this store."

Delivery and Product Availability

Pros:

  • "Was given a 12 week timeline for a table/chair set in 2021 and it arrived in 3 weeks."
  • "We never felt pressured to buy, she gave us all the information we needed to make the right decision for us."
  • "Came in the store today not knowing what type of high top table we were looking for .. Jacquelyn took care of us."
  • "Ultimately I did purchase the sofa and I’m like the choice I made with the help of them as well."
  • "Had a great experience at Ashley’s in Middletown DE."
  • "We had a great experience getting our furniture at the Middletown store. Our sales associate Jacquelynn Truax guided us through the process making it easy and quick!"
  • "I was given a 7-8 week timeline in 2020 for a couch and it arrived in 1 week."

Cons:

  • "The furniture is now discontinued and essentially, we’re out of luck. But she made sure to pass along a phone number to the Furniture Doctor, which we would have to pay for ourselves."
  • "They take your money and go radio silent about status of your order... 3 month and still waiting for my order to be delivered."
  • "I’ll never buy another item from them!"
  • "Only giving one star because I can’t give zero."
  • "We paid for our couch in the beginning of November and we’re told 2-12 weeks on the delivery. It is is February 18th and we are now told we will not receive the couch till the end of March..."
  • "We ordered a bed frame to go with the mattress & our delivery date was pushed back 3 times & came 3 months later than we were originally promised."
  • "Delivery, way overdue! This has gone beyond COVID expectation...over 9 weeks & waiting."

Product Quality

Pros:

  • "The showroom floor is full of creative ideas and beautiful, comfortable furniture."
  • "The furniture sets seemed to be great quality for appropriate prices."
  • "Great place to find fantastic furniture! JACQUELYNN was super helpful."
  • "The store itself is very aesthetically pleasing and had a lot of options."
  • "The quality of the furniture is superb and comments from our family are all positive."
  • "Ashley’s is Quality furniture at a great price."
  • "This is a very comfortable and welcoming place to visit. All the employees including the managers and sales people are great."

Cons:

  • "80% of the furniture is made of OSB. Cheap garbage imo."
  • "Products are not so ‘high quality’ with a REALISTIC wait time of 4-12 months."
  • "They deserve ZERO stars not even ONE, we bought a dining set and received three chairs that were in bad quality."
  • "After sitting on it for only a couple weeks, we noticed multiple holes in the sides of the back rests. Along with this, the other couch’s leather began deteriorating and is showing a disgusting looking white residue."
  • "This is the most horrible experience. Iv waited 6 months for my beds and it was delivered with wrong pieces to beds."
  • "I purchased a rather expensive bed from Ashley furniture, when deliver after a month, the bed didn’t has all of the parts."
  • "I then had to go to the store and retrieve the needed parts and still did not get all of the required parts."

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