"The jerk pork and the curry chicken both were great!"
"Food bussin bussin and omg their drinks are super delicious."
"Cool runnings restaurant one of the best Jamaican restaurant I’ve ever eat oxtail was excellent rice & peas & Mac was so tastey reasonable price also💯keep up the great job guys."
"The jerk chicken was fantastic, the chicken wasn't dried out and it was nice and tender and the jerk sauce was absolutely banging, so delicious."
"Delicious! Oxtail with Rice & Peas, plantains and cabbage on the side."
"The food is absolutely amazing!"
"Always delicious."
Cons:
"Dry ashell, hard, no flavor, stiff just no good!"
"The food was the worst. Jerk chicken no flavor, cabbage was not tender, collard greens were so so."
"The food is no longer fresh, it’s reheated. It taste stale and old."
"I ordered from here last night a brown stew snapper when I ate my food it was so bland it needed salt and there was no brown stew sauce it was literally grease and water."
"The beef patty was extremely flaky and tasteless."
"The jerk chicken was so hard it wasn’t barely chewable."
"The food is by far the worst jamaican food I ever tasted."
Service
Pros:
"Every POC that walked in got a smile and a hello."
"She was helpful and made every effort to have a next day catering order fulfilled and delivered in a timely manner."
"The staff there is courteous and accommodating."
"The employee was courteous."
"They were extraordinarily professional and the meals were flavorfulSo delicious."
"The young lady who took our order was very patient and professional."
"The older woman who answers the phone is always pleasant."
Cons:
"Horrible service the woman at the front desk has a bad nasty attitude.... she's mean and rude."
"Delivery was very late. The food was supar."
"Horrible customer service. Small portions s large oxtail you get 5 small pieces for 15.00 bucks."
"The service in this place is absolutely awful! The women at the counter was mean spirited and rude."
"The delivery guy is beyond rude."
"Worker was rude no greeting and no your welcome just a stare."
"The woman refused to give me her name."
Order Accuracy
Pros:
"I ordered oxtails and jerk chicken and plantains, I got home I had plantains and jerk chicken I went back they corrected the order."
"This restaurant is a gem. They fulfilled a last minute catering order for patties! Thank you for the professionalism!"
Cons:
"Came here expecting to be served in a moderate amount of time only to spend 30 min waiting to get the wrong order."
"They gave me the wrong order! How can you be a restaurant and give the wrong order?!"
"Then we get there after ordering a small oxtail and a medium only to be charged for 2 mediums."
"The lady forget to put the Pattie’s in the bag so I had to go back and get them."
"Upon getting home we realized we were given the wrong sides for the medium order."
"Another time they gave me the wrong kind of patties and I didn't realize until I got home."
"I did not receive my beef patty or plantain in my meal."
Value for Money
Pros:
"Great authentic tasty food with reasonable portions for the price."
"They give good portions for a great price."
"Delicious and affordable."
"Authentic Jamaican food at a reasonable price."
"Good prices, eat in or take out, laid back atmosphere."
Cons:
"I saw how little was in there for almost $20, and i get it’s expensive but the serving is crazy."
"The food is not that great and overpriced."
"A total rip-off for what you pay."
"And they food is way to expensive for the amount they give you....they give you a small amount of food in charge way to much."
"Food way overpriced for the amount they offer and is extra salty."
"Over charge for food that’s average & they barely give you enough food rice taste like it was from the day before I will no longer order from this place!"
"For $16 I received oxtail and goat meat and only 5 pieces of meat in total!"
Hygiene
Pros:
"The food is incredible at Cool Runnings! The people are incredibly friendly and the place is so clean."
"An atmosphere of rich reggae culture combined with a sterile enviro.... Pretty organized."
"The staff (2 ladies) were dressed in their uniforms, they were also wearing head coverings masks/gloves."
Cons:
"There was a roach on today’s lunch that was ordered has part of a catering in our office."
"As well as the bathrooms smell disgusting."
"I literally found a part of a barcode sticker in my collard greens."
"The turkey wings were definitely not fresh and the chicken was OK but the rice was 100% gone- to the point where there was slime coming from the fork when I pulled it from the rice!!!"