Footprints Cafe Express Reviews Summary

Customer Service

Pros:

• "The customer service was outstanding."
• "Because of their efficient customer service and tasty food I will certainly order from Footprints (Flatbush location) again."
• "The customer service was great and very professional."
• "Great food nice and friendly staff goer's."
• "As a former footprints employee i tip my hat to Bobby. Great job on the success. Respect. Everytime I step in footprints the vibe and atmosphere is on point."
• "The employees are friendly and helpful."
• "FCE service is excellent, food consistently great and everyone seems inviting."

Cons:

• "Terrible, we pre ordered and on the way the app said your order is ready. We got they said it was not ready."
• "If you are on the phone and you ask to speak to management they give you the run around."
• "I am tired of placing orders... Too many kids working in there and do not know how to speak to customers."
• "They should hire a new staff with customer service skills."
• "The laissez Faire attitude of the cashier left much to be desired."
• "The customer service at this place is absolutely atrocious!"
• "Customer service was horrible."

Food Quality

Pros:

• "Also, we live in Queens and the food was still hot when we got home."
• "I also like the honey garlic wings, with just the right amount of spicy."
• "The Curry Chicken meal (rice&peas, plaintains) and I have to say that, this was the best Curry Chicken meal that I've ever had, the seasoning is perfect, the chicken is so tender and juicy, And it is not salty at all."
• "The Oxtails were delicious. The meat fell off the bones."
• "The food was super fresh, piping hot which I loved."
• "The rasta pasta with chicken & shrimp is delicious."
• "Got the jerk chicken and Mac and cheese. The mas and cheese is incredible, best Mac and cheese I’ve ever had. Jerk chicken also is soooo good."

Cons:

• "The Pasta is Salty and I love salt so no no no this is very salty...."
• "The rasta pasta was NOT creamy and tasty as expected."
• "Also the consistency in their food is horrible."
• "Oxtail was hard as hell."
• "Carrot juice use to be fresh and taste good...but the last 2 times i ordered, it tasted like it was spoiled."
• "The rice had no taste!"
• "The food was absolutely disgusting and dry."

Order Accuracy and Wait Times

Pros:

• "It was not a long wait at all."
• "It was a great experience. I was given a time and the food was ready by then."
• "The wait was about 15 minutes, which for authentic food cooked fresh(came out piping hot) is excellent."

Cons:

• "I waited an hour for spring rolls."
• "I ordered cowfoot soup without food and received chicken soup with carrots and all sort of stuff."
• "I waited for almost an hour at 10:50 we were told that the rice and peas was not ready."
• "I waited over an hour for a side of Mac n cheese after being told it’ll be 'ready' in 5 minutes."
• "I waited almost 3 hours for my delivery."
• "I've been waiting 2+ hours since the 'driver just left out with the food' follow up phone call."
• "After 2 hours my food was not delivered."