Address: 678 Westwood Ave. Ste 2, River Vale, NJ 07675, USA
Phone: +12016642882
Rating: 4.8
based on 162 reviews.
Customer Service
Pros:
"They return calls, they answer all questions, even the stupid ones and most importantly they do the job right!"
"Extremely polite & professional from the time I set appointment through when I picked up car."
"The gentlemen who work in the front office are professional, friendly and extremely helpful."
"Everyone you encounter there are extremely nice and pleasant."
"They were very accommodating from the moment I walked in."
"The staff is honest and never tried the hard sell on unnecessary products and services."
"Everyone there goes above and beyond."
Cons:
"Never again."
"Poor management!!!"
"The person who rang me up was extremely rude, sarcastic and condescending."
"Dave Wojcicki was the salesperson. He was not professional or courteous."
"Guy was super rude on the call so I could try to make it work."
"Anita Tire is the most rude, disrespectful, inconsiderate and incompetent business I’ve ever had the misfortune to encounter."
"Don't be 20 minutes late for an appointment, came at 8:20am for an 8am application, they told me to leave the car & come back at 5pm."
Quality of Service
Pros:
"Time and time again, they have exceeded expectations with their knowledgeable staff and efficient turnaround on various car issues."
"They are honest, competent, communicative, and friendly."
"Supporting a local biz is that much easier when the service is great and the work is high-quality!"
"They always keep me and my family on the road as soon as possible and we are all truly grateful."
"They don’t perform unnecessary work and they stay true to the estimate."
"Every issue is thoroughly documented and explained and fully repaired."
"They are honest, perform great service and great work!!"
Cons:
"Never going back here."
"Poor workmanship and i will never go there again."
"The quality of service has changed quite a bit since I last left the positive feedback below."
"Driving on the highway later that day, I couldn't go above 60mph because my car would vibrate."
"Several hours later I go to pick the truck up and realize the one tire is rubbing an endlinks bolt head."
"Quality of work has declined over the last few years and they charge an $85 assessment fee on brake jobs now."
"I had four new tires installed by them they installed the incorrect valve stems on all four and now one of the tires leak at the valve stem but it's not their problem."
Value and Pricing
Pros:
"Prices were very reasonable and the service exceptional."
"Their prices are very reasonable. High quality work!!"
"What they charged was reasonable."
"Great service and pricing. The employees are knowledgeable, helpful and courteous."
"The prices are competitive."
"Anita came in $300 cheaper."
"They certainly aren't the cheapest offering out there, but their honesty and customer-service makes up for that."
Cons:
"Their pricing has gone up SIGNIFICANTLY as well..almost similar to dealer pricing."
"Prices have doubled and the hard upsell on unrelated services puts sales above service."
"Sad to say after the work we had done on our car that cost us $2,800, the gas gauge wasn't working, and they then said to get it working i had to bang on the dash board or bring it to the dealer for repair."
Professionalism
Pros:
"The people at Anita are extremely courteous and professional."
"Customer service at its finest."
"David was a true professional to work with."
"Doug was more than helpful. He is not just knowledgeable, he is pleasant."
"Alan Vasquez is an excellent salesperson, he consistently goes above and beyond."
"Very professional, caring, and accommodating!!"
"Alan was extremely helpful and professional."
Cons:
"RUN AWAY!!!! I had 4 TPMS sensors replaced. Within a day the light was back on."
"Dishonest seller. Damaged my vehicle and would not own up to it."
"Stay away there are 100 of better places than this."
"Was told that if I bought tires would get free tire rotations. Although this is somewhat true, they make it difficult."
"I wouldn't recommend this place to anyone."
"Will never uses them again after using their service for decades. Do yourself a favor and go somewhere else."