"Yeshkin, Sandy and Miguel made my car buying experience so great!"
"I would definitely recommend Mazda New Rochelle to anyone looking for a new car with a great customer service experience."
"Thank you to Mazda New Rochelle for helping me solve the problem with my car."
"Great all around experience at Mazda of New Rochelle. Excellent customer friendly service and a big shout out to Henry Lopez for making the entire experience a pleasure."
"Ross, our sales person is a real pro. No pressure, just full of info and wanting to make us comfortable throughout the process."
"Anna from Finance was super thorough in explaining everything and truly a pleasure to work with as well."
"The Staff at Mazda of New Rochelle were just simply amazing! When you are made to feel important as a customer meant the world to my family & I."
Cons:
"Well we are now in july, 2023 and mr. Kenny has yet to return my calls neither has any of his staff."
"Upsetting experience with service. When I lost my key, they were able to make me a new one pretty fast... But when they did that, they inspected my car and found a LOT of problems I was unaware I had."
"Just annoying to deal with start to finish!!!"
"Don't know what his title was, some dude name Raul, he was so unprofessional! Never in the 10 years I've dealt with Mazda dealership have I seen someone with his behavior/demeanor act in this manor."
"Salesman Jose was damn near unreachable half the time."
"This has been the worst customer service experience I've had."
"The customer service was nothing short of rude and unprofessional."
Pricing and Fees
Pros:
"We bought 2 cars and are extremely satisfied would recommend them to everyone looking for a car."
"Jasper understood my needs and got me into the vehicle I wanted at a fair price."
"The biggest advantage of that dealership is that they don’t charge weird dealership fees."
"I appreciate their dealership's transparency when it comes to final vehicle prices, which is a rarity these days."
"I am thrilled with Charles Cunningham and the deal I have gotten at Mazda New Rochelle."
"Customer Service was superb, Gwen made sure I left with the vehicle I wanted and most importantly the price range within my budget."
"I had a great experience at Mazda of New Rochelle... He is very nice person and very knowledgeable and he is able to gave me the same price for lease as I got 3 years ago for the same car."
Cons:
"We inquired about the cash price of a car over the phone and received a detailed email with the out-the-door cash price... However, upon arrival, the salesman presented a new offer, increasing the price by $1000."
"After a prolonged wait of about two hours to finalize the finance agreement, it was disclosed that the buyout price of the vehicle was $17,973... Shockingly, they added a contract fee additional charge of $2,850 bringing the total to $22,933."
"The worse experience of my life. I bought a car that was supposed to be brand new at Mazda of New Rochelle, they lies to us about the mileage and conditions of the car."
"Their message 'not our fault'. Maybe technically not but when you have a $35,000 dollar car that you're afraid to use because you'll have to spend another $275 dollars on a tire, then you would think SOMEONE would help us."
"Two weeks ago, my wife went into the dealership and their solution was... trade in our 7 month old lease and buy a more expensive car!!"
"Horrible, liars and thieves. Branch manager lied and said it is mandatory to purchase a protection package for my certified pre owned car."
"The people in finance dept. fool customers with a scam called Zurich Shield."
Service and Maintenance
Pros:
"Gabriel worked on my car & provided great video, detailing my car's service & recommendations."
"Our FIRST time getting our car serviced was fantastic. It was prompt, to the point and thorough."
"The service at this location is extremely efficient. You’re treated you with respect from the moment you make an appointment Amanda is an amazing advisor."
"Wonderful service of my car and always enjoy working with Amanda!"
"The experience every time I bring my car for service has been A+++++"
"They sent me a video showing how they checked my car and my battery passed."
"Everything went smoothly with my service call."
Cons:
"When I arrived on Monday I found the car was still sitting in the lot, not prepped for pickup and the accessories I ordered were not installed."
"What came more dramatic was that at the end of the day, they said the car could not be fixed today and the manager said 'no loaner car available'."
"Now, today my current battery is dead. I've been told that the battery only has a year warranty and I will have to cough up $175.00 to just look at it."
"I ASKED THEM NOT TO ROTATE MY TIRES because I just had them done, and they went ahead and did it anyways."
"They made me spend over $ 3000.00 for a problem that never existed as result my car didn't past NYS inspection."
"Before leaving, the estimated time to have it fixed was '2-3 days, since the electric cords have to be checked one by one'."
"Worst experience ever took my car to the service center over three times left with the same problem."