Mazda of New Rochelle Reviews Summary

Category: Mazda dealer

Address: 1 E Main St, New Rochelle, NY 10801, USA

Phone: +19148268681

Rating: 4.5
based on 413 reviews.

Customer Service

Pros:

  • "Yeshkin, Sandy and Miguel made my car buying experience so great!"
  • "I would definitely recommend Mazda New Rochelle to anyone looking for a new car with a great customer service experience."
  • "Thank you to Mazda New Rochelle for helping me solve the problem with my car."
  • "Great all around experience at Mazda of New Rochelle. Excellent customer friendly service and a big shout out to Henry Lopez for making the entire experience a pleasure."
  • "Ross, our sales person is a real pro. No pressure, just full of info and wanting to make us comfortable throughout the process."
  • "Anna from Finance was super thorough in explaining everything and truly a pleasure to work with as well."
  • "The Staff at Mazda of New Rochelle were just simply amazing! When you are made to feel important as a customer meant the world to my family & I."

Cons:

  • "Well we are now in july, 2023 and mr. Kenny has yet to return my calls neither has any of his staff."
  • "Upsetting experience with service. When I lost my key, they were able to make me a new one pretty fast... But when they did that, they inspected my car and found a LOT of problems I was unaware I had."
  • "Just annoying to deal with start to finish!!!"
  • "Don't know what his title was, some dude name Raul, he was so unprofessional! Never in the 10 years I've dealt with Mazda dealership have I seen someone with his behavior/demeanor act in this manor."
  • "Salesman Jose was damn near unreachable half the time."
  • "This has been the worst customer service experience I've had."
  • "The customer service was nothing short of rude and unprofessional."

Pricing and Fees

Pros:

  • "We bought 2 cars and are extremely satisfied would recommend them to everyone looking for a car."
  • "Jasper understood my needs and got me into the vehicle I wanted at a fair price."
  • "The biggest advantage of that dealership is that they don’t charge weird dealership fees."
  • "I appreciate their dealership's transparency when it comes to final vehicle prices, which is a rarity these days."
  • "I am thrilled with Charles Cunningham and the deal I have gotten at Mazda New Rochelle."
  • "Customer Service was superb, Gwen made sure I left with the vehicle I wanted and most importantly the price range within my budget."
  • "I had a great experience at Mazda of New Rochelle... He is very nice person and very knowledgeable and he is able to gave me the same price for lease as I got 3 years ago for the same car."

Cons:

  • "We inquired about the cash price of a car over the phone and received a detailed email with the out-the-door cash price... However, upon arrival, the salesman presented a new offer, increasing the price by $1000."
  • "After a prolonged wait of about two hours to finalize the finance agreement, it was disclosed that the buyout price of the vehicle was $17,973... Shockingly, they added a contract fee additional charge of $2,850 bringing the total to $22,933."
  • "The worse experience of my life. I bought a car that was supposed to be brand new at Mazda of New Rochelle, they lies to us about the mileage and conditions of the car."
  • "Their message 'not our fault'. Maybe technically not but when you have a $35,000 dollar car that you're afraid to use because you'll have to spend another $275 dollars on a tire, then you would think SOMEONE would help us."
  • "Two weeks ago, my wife went into the dealership and their solution was... trade in our 7 month old lease and buy a more expensive car!!"
  • "Horrible, liars and thieves. Branch manager lied and said it is mandatory to purchase a protection package for my certified pre owned car."
  • "The people in finance dept. fool customers with a scam called Zurich Shield."

Service and Maintenance

Pros:

  • "Gabriel worked on my car & provided great video, detailing my car's service & recommendations."
  • "Our FIRST time getting our car serviced was fantastic. It was prompt, to the point and thorough."
  • "The service at this location is extremely efficient. You’re treated you with respect from the moment you make an appointment Amanda is an amazing advisor."
  • "Wonderful service of my car and always enjoy working with Amanda!"
  • "The experience every time I bring my car for service has been A+++++"
  • "They sent me a video showing how they checked my car and my battery passed."
  • "Everything went smoothly with my service call."

Cons:

  • "When I arrived on Monday I found the car was still sitting in the lot, not prepped for pickup and the accessories I ordered were not installed."
  • "What came more dramatic was that at the end of the day, they said the car could not be fixed today and the manager said 'no loaner car available'."
  • "Now, today my current battery is dead. I've been told that the battery only has a year warranty and I will have to cough up $175.00 to just look at it."
  • "I ASKED THEM NOT TO ROTATE MY TIRES because I just had them done, and they went ahead and did it anyways."
  • "They made me spend over $ 3000.00 for a problem that never existed as result my car didn't past NYS inspection."
  • "Before leaving, the estimated time to have it fixed was '2-3 days, since the electric cords have to be checked one by one'."
  • "Worst experience ever took my car to the service center over three times left with the same problem."

Thanks! Your review is awaiting moderation.