WILLFIXIT Reviews Summary

Customer Service

Pros:

• "William was receptive, patient, friendly, and highly professional."
• "The staff at this store is very friendly and prompt with their services."
• "The staff was always friendly and knowledgeable."
• "Great customer service the guy was very kind and gave immediate attention to my needs, well trusted shop, excellent work."
• "Everyone was very friendly and professional."
• "The guys there are very pleasant and friendly."
• "Staff were kind and knowledgeable."

Cons:

• "A fault created from the damage has made my device vulnerable so to be careful."
• "Had an issue with my son's phone... the critical points on the mother board was damaged and wasn't repairable."

Pricing

Pros:

• "Prices are very good and Winson is a great guy."
• "They can do anything, with a quick response and reasonable prices."
• "They were quick with a quote, reasonably priced and very professional."
• "The price for fixing was honestly unbeatable."
• "Pricing was super affordable."
• "The price was extremely reasonable- better than all the places I called in Queens/Nassau."
• "Very reasonable price."

Cons:

• "No cons mentioned related to pricing."

Quality of Service

Pros:

• "These guys are great. They are smart and trustworthy."
• "William and his team did a great job with my computer."
• "The phone is like new again."
• "Very knowledgeable about all types of electronics repairs and the latest in mobile device, gaming and computers."
• "Their service is unmatched!"
• "The service was quick, efficient and not pricey."
• "Professional and knowledgeable."

Cons:

• "My Galaxy S10 had to be brought back 3 times but Winston did a good job at taking care if the issue and that too at a great price."

Turnaround Time

Pros:

• "They fixed it in one day and the price was unbeatable."
• "Got an online repair quote for my I Pad screen within five minutes, dropped it off, and they were able to get it back to me on time as promised."
• "They fixed my phone, that even apple couldn’t accomplish."
• "I was in and out in less than 15 minutes!"
• "Within a day, I had my phone working again."
• "The fix was quick - about 20-30 mins."
• "I dropped it off in the morning and it was ready for pick up at the end of the day."

Cons:

• "I got a call 11 days after saying that my laptop was ready."