Phone Repair Philly Reviews Summary

Speed of Service

Pros:

• "Phone repair Philly helped to change my LCD screen at a reasonable price, and it only takes the staff 30min to change the screen."
• "I was able to schedule an appt during my lunch break, drive there, get my screen replaced, and drive back to work all within 45 minutes!"
• "your phone will be like brand new again in 30 minutes."
• "was in and out in less than 30 minutes."
• "They had me in and out in approx 90 minutes!!"
• "Walked in without an appointment, yet still made it out within 15 minutes."
• "repaired my phone screen within 45 minutes good as new."

Cons:

• "The screen started freaking out and called my emergency contact."
• "Edit: typing is Impossible now the screen randomly types and senses fingers where there are none."
• "Edit: dropped my phone from ~2 ft and the newly replaced screen cracked already (less than a week later)."
• "Cheap but you get what you pay for. My phone randomly shut off and wouldn’t turn on 2 and a half months after I got my screen repaired here."
• "The communication sucked."
• "Delayed the whole process while I was told that it would take 24 hours for installation after the laptop's part arrived."
• "Phone broke almost immediately after fixing."

Customer Service

Pros:

• "Martin was super friendly and was able to replace my Samsung phone screen in a short period of time."
• "Kevin was very helpful and did his best to repair my phone as soon as he can."
• "He told me he would order the part immediately and call me in a few days for me to come back and he will fix it for free!"
• "Very friendly and polite service."
• "Their technicians were kind and knowledgeable."
• "The tech (Kevin) was very professional and patient, answered all my questions (I had many LOL) and my phone was all good to go in less than 15 minutes!"
• "The guy was super nice and straight forward over the phone."

Cons:

• "Poor quality, unprofessional."
• "This place was a horrible experience for me."
• "I’m disappointed with my experience and can only give a negative review."
• "If I could give 0 stars I would."
• "SCAM ALERT!!! NEVER go to this place to just diagnose a problem on your device."
• "Absolutely horrible customer service."
• "Pls dont go there and dont waste your time and money with unprofessional people like them."

Price and Value

Pros:

• "for and extremely reasonable price."
• "Would HIGHLY recommend to others."
• "Highly approve."
• "Very reasonable prices for more extensive repairs as well."
• "repair pricing very reasonable."
• "Great customer service and great price."
• "For a very reasonable price."

Cons:

• "I now have 16gb less RAM than I had before."
• "I believe they didn't fix anything and just over charged me."
• "Prices on the website are wrong, it says $80 for a regular screen replacement and that they give penn/Drexel students $20 off. I was charged $90."
• "The free screen protector I received for originally completing this review was low quality and way too thick, making texting a nightmare."
• "Service was good but seeing too many issues now. I paid for premium screen but keep seeing screen error message in settings."
• "I just wasted 150$ on the “premium” screen."
• "The price was higher than quoted on the phone but still reasonable."