SEPHORA Reviews Summary

Customer Service

Pros:

• "Anabel showed EXCELLENT customer service."
• "This location is the best in the city when it comes to consistent customer service."
• "This store and staff is really amazing. Sephora gets customer service right!"
• "Jojo was incredibly helpful earlier this week!"
• "Rocky is everything!!! He was the makeup artist for my daughter’s homecoming and she looked beautiful! He was professional, personable and knowledgeable."
• "The whole staff was friendly and helpful!!! This is definitely the spot."
• "Everyone is kind over there no matter their race or roles."

Cons:

• "Went to exchange a foundation after the pump got stuck in the top and staff were extremely unhelpful."
• "Every time we enter, we are followed around by security, have to ask for help, and are rushed out the door."
• "Walked in and politely asked an older lady that worked there If I could have a color match for a smash box or Lancôme foundation and she rudely responded that they were too busy."
• "Absolutely disgusting considering we were both Rouge members."
• "Will NEVER visit this location again."
• "Shari immediately tells me that there’s nothing she can do because it’s a hard policy."
• "I have yet to have a single good experience at this location."

Store Experience

Pros:

• "Was a great first experience with my daughter."
• "You can sample basically anything here and they're incredibly nice about it and give you solid recommendations."
• "This Sephora is amazing with a great, friendly staff! It’s also even dog friendly so I was able to bring my puppy inside, which was a really nice surprise."
• "Love this Sephora! It’s my go to in Philly, I always have a good experience here."
• "The employees are by far the most educated ones that I have ever come across in a makeup store."
• "Sephora, a classic beauty store that is a fun place to shop."
• "This Sephora is always clean, organized, and well stocked."

Cons:

• "Great Selection. Rude staff. The staff were rude and just didn't want to be bothered by me or my questions."
• "But their point system should be eliminated because there is no big customer reward."
• "Only down fall was the shelves aren't very stocked.. and the items that were more expensive things were left..most of the items I was interested in were sold out of."
• "The employees were so interested in closing the store, they denied the sale."
• "They should seriously fire all the sales reps here."
• "I felt like there was implicit bias because of my race."
• "I don't understand the people who are rating this store highly."

Staff Interaction

Pros:

• "She had AMAZING people skills and was EXTREMELY helpful."
• "And lastly, shout out to all those (including the managers) who helped me also sort out an unexpected crises I experienced, with patience and professionalism."
• "She recommended a few products that have significantly improved my skin and my makeup is looking better than ever."
• "Not only are the staff members extremely open, kind and helpful, but they are also covid-safety-oriented."
• "Everyone is very eager to help. A+ with product knowledge and customer service."
• "Ron is Absolutely amazing and was very helpful in the skin care department."
• "The store employees are always walking around to see if you need assistance, without being overbearing."

Cons:

• "No one asked if I needed anything or any help. I practically had to run this lady down before I was offered help."
• "Bad experience the makeup person Krysi didn't tell me what she was doing just started putting stuff on my skin and when I start asking her questions she gave me a little bit of an attitude."
• "While I was never greeted or asked if I needed help (when clearly I looked lost)."
• "Waited in this particular Sephora for about 15 minutes waiting to be helped - I have specific skin issues that I wanted help addressing - and the 2 employees in the skin department avoided eye contact and kept walking past me when I tried getting their attention."
• "The employees are usually rude and snooty."
• "they will literally never ask you if you need help if you don’t look like you have money."
• "As for being helped, there are numerous employees, but none will approach you and ask you if you need help unless you're the one going out of their way to get their attention."