McDonald's Reviews Summary

Category: Fast food restaurant Newark, New Jersey

Address: 621 Broadway, Newark, NJ 07104, USA

Phone: +19734823002

Rating: 3.4
based on 145 reviews.

Customer Service

Pros:

  • "Good friendly cashiers and managers."
  • "Well, I don’t have any bad experiences, I need time when I visit my favourite restaurant, because always are busy, but the employees are very friendly… always make my order for tables service, and I have everything what I ordered 🫶🥰🙏"
  • "Fast. Convenient and friendly.. my orders are always correct and speedy drive thru service."
  • "amazing manager and very respectful. Always on top of everything and does everything to make the experience wonderful."
  • "It was just the drivers was taking their time moving up. My order was right, the workers was respectful."
  • "I've been here many times and they've never messed up my order, which is a better track record than most McDs I've frequented."

Cons:

  • "One of the worst McDonald’s to go to here in Newark other than the one in downtown (which gave me rotted food)."
  • "Lately there's been lots of issues with this McDonalds, people have attitudes, don't have manners, they don't even say hi or thank you for coming."
  • "worst service ever. food cold employees rude. always forgetting something in bag."
  • "Rude asl and I work at fast food too. I’m only rude or give attitude when they give it to me first and that’s understandable, but I literally just asked for my drink and the manager gave me attitude for no reason."
  • "Young man at the order pick up was so unprofessional, disrespectful."
  • "The employee was discourteous not helpful at all and made me feel as if I was inconveniencing him for spending my money so he can get paid."
  • "The workers there are not professional."

Food Quality

Pros:

  • "One of the freshers big bags and Fries that I haven't had in a long time it hits the spot no regrets not going to White Castle and it was quick the order and to get the food it was worth the trip."
  • "This place is absolutely delicious. The fries have a perfect amount of salt."
  • "Other than that ordeal, our food was hot, fries were fresh."

Cons:

  • "I ordered a double hamburger (with onions, pickles, ketchup and mustard), but received a single patty hamburger (with onions, pickles and ketchup)."
  • "I ordered a Big Mac meal and 10 PCs nuggets meal with both sprite; I received 10 PCs nuggets, 1 order of French fries, 4 triple cheeseburgers without (onions, pickles, mustard) and unsweetened tea."
  • "literally the WORST Mcdonald’s I’ve ever visited... my boyfriends cheeseburger didn’t even have any cheese on it."
  • "I bit into a VERY PINK QUARTER POUNDER!!!!!"
  • "For the three days that I went, they were given me burnt fries."
  • "The apple pies here were the worst. It was like biting into a regular apple."
  • "My children find a dead mouse."

Facility Cleanliness

Pros:

  • "My experience here at the McDonald’s in Newark is ok the place is decent the restaurant is really clean and the vibe is new and updated I got the new shamrock shake McFlurry with Oreos it was very sweet but it was still very good."
  • "The restaurant is really clean and the vibe is new and updated."

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