McDonald's Reviews Summary

Customer Service

Pros:

• "Only what I want to say is about a lady called Malica she has good hospitality and if all attendance can have good hospitality like her definitely McDonald's is at the top of the world more thanks..."
• "I did drive through around lunchtime. The service was quick and easy. The drive-through employee was amazing."
• "The food came out quickly. The staff was courteous."
• "Its Employees like Sunny that need to be rewarded and recognized for going that extra mile at work."
• "I didn’t catch her name but she was friendly and she really made my day better. She radiated positivity!"
• "Nice... I ordered 20 piece nuggets, small fries, and a small Caramel frappe... done in great timing and not to mention when I ordered and received both with a smile..."
• "So I come here every morning about 6 from Queens I go to the drive through and every morning the regular workers that know me are very very nice Noone has attitudes and my food always hot and fresh."

Cons:

• "The cashier is rude and if you tell the manager they don't correct the cashier."
• "Was ok, the workers were rude, eventhough I spoke loud and clear, still got my order wrong and when I told them, I was given the correct order, but with a nasty attitude."
• "They have horrible customer service and it's even worse if you're dealing with one of the managers."
• "Disgusting drive thru everything dirty.and worst guys worst customers service I told them number three they gaved me chicken sweet tea was without sugar."
• "The manager and the employes behind the counter look very confuse and especially the manager Lona it was not polite when I was asking for sugar and cream for my coffee, she just throwed the sugar on the counter."
• "The lady at the drive-thru was very rude and nasty."
• "A tall dark skin girl took my order when i came through drive through. She was very rude with a nasty attitude."

Cleanliness

Pros:

• "this mcdonalds is very unique staff is awesome place is spotless drive thru is fast."
• "The iced caramel macchiato that I ordered instead was great, though. The fries were hot, fresh, and a good portion."
• "This McDonald's is always clean 👌 😋 and the Food is Always HOT 🔥 🥵."
• "It was very nice to sit in at an old familiar place again and enjoy a meal there, right there at a table with seating, instead of having to take your food purchase with you elsewhere."

Cons:

• "This McDonald's is deplorable. The entire restaurant is dirty from the front to the back including the bathroom."
• "Food was OK fries were good the place needs a nice deep clean. Bathrooms are gross and every table was dirty that I try to sit at."
• "Poor sanitation and unruly attitude from staff."
• "Bathrooms are horrible, dirty drug audits are using the bathrooms."
• "This is the worst Mc Donald I’ve ever been to in United State history, very dirty homeless people sitting in there poo on themselves and still sitting in there the place smells like overnight garbage, the floor is a mess never seen anything like this before."

Order Accuracy

Pros:

• "I used the drive thru. They got my order correct. The hot food was hot and the cold drinks were cold and properly carbonated."
• "Kayla is absolutely a very nice girl. I would say overall the staff that works there I was very respectful and make complete your order very quickly and accurately."

Cons:

• "Staff doesn't listen. If you ask for a hamburgers they ask if you mean 'cheeseburgers with no cheese', repeatedly. Then you get home to find Cheeseburgers."
• "Its too crowdy, with out of control school kids. Staff is not even friendly, they are mixing up the orders."
• "Every time I order from here they get my order wrong!"
• "They always mess up my order...I keep forgetting NOT to go to this location!!!"
• "I purchased a fish fillet and when I got my order it had absolutely no fish inside . Bun tartar sauce and cheese no fish."
• "It took 10 entire minutes at the drive through just to take my order and guess what when I made it to the pay window he repeated it again still gave me the wrong order smh."
• "I bought 5 meals and there was food and drinks missing, I showed them my bag and the manager was rude telling to live that everything was inside."

Food Quality

Pros:

• "But one positive thing I can say is food taste good."
• "The food is good always fresh the service is good too."
• "I dont usually dont do reviews of fast food places but this McDonalds always has the freshest, crispiest, hot fries everytime."
• "Also I had a smoothie pineapple Mango. Was great and very refreshing."

Cons:

• "Was charged a separate price for the $ 4.00 bundle. When I collected a free double cheeseburger. Meaning, charged for fries and 1st. Cheeseburger. Bad policy."
• "Worst Mcdonald's in the entire world. Slowest service I've ever had anywhere."
• "The breakfast sandwich had a roach."
• "This place is disgusting my order was missing half the order and my son's drink had a sharp object in it."
• "The stale nachos and cheese at the movie theater across the street would do you better."