Chick-fil-A Reviews Summary

Customer Service

Pros:

• "Manager walked over, fixed the transaction and walked away."
• "Awesome customer service the food is really good, service is fast also."
• "Incredible customer service...make you feel like a god amongst ants."
• "Everyone always has a smile on their face."
• "They are so polite and kind."
• "Always Pleasant good people and good service."
• "The service was efficient and quick like a well oiled machine."

Cons:

• "I had the rudest customer service and my order was wrong"
• "Usually Chick fil A is awesome but this time they forgot to give us one of our two kids meals."
• "Poor customer service, kevin wood is the franchise owner"
• "This place is just consistently a disappointment."
• "Super rude employees."
• "Literally terrible, every time I’ve eaten here has just been so difficult and the employees are super rude."
• "Will never go to this chick fil a again. They were very rude to me."

Cleanliness

Pros:

• "Its always clean, the food is always hot and good."
• "The flowers, clean store and well arranged eating area make it a plus."
• "This location is also extremely clean."
• "This facility was extra clean, set back off the road a little, nice stopping point between DC and NYC."
• "Before corona I really enjoyed visiting and eating inside it was always very clean and tidy."
• "The place is well clean and they have a great indoor playground."
• "Employees are always pleasant and restaurant is very clean."

Cons:

• "OLD, NASTY AND LUKE WARM"
• "When I walked in to the restaurant I saw hundreds of roaches!!!"
• "It is absolutely disgusting seeing people eat, and then throw their trash from their car to the ground."
• "Typical cfa service, but the high chairs and tables were pretty gross."
• "The issue I had was seeing all the trash in the parking lot, extending all the way over to Kohl's."
• "Love the waffle fries, and although the food is really good, this particular location always seems to have flies buzzing around while we eat inside."

Food Quality

Pros:

• "The food is always delicious and the service is top-notch."
• "Chick-fil-A chicken sandwiches are the bar for all chicken sandwiches."
• "The chicken is flavorful and the waffle fries complement it."
• "Healthy & yummy 😋 my twins absolutely love chic fil A."
• "The food is always good."
• "Food was delicious as always."
• "Great tasting food at a price that is appropriate."

Cons:

• "Their chicken strips have gotten way smaller and every time we've gotten chicken later in the evening it's been crispy and dried out."
• "Their nuggets, 9/10 are stale."
• "All it was was a couple slices of bacon with bbq sauce. The whole thing was COLD including the cheese."
• "The sandwich was oddly shaped and not spicy."
• "The breading on the chicken was soggy."
• "My chicken was small compared to the others. It was over cooked and very dark with a greasy bun."
• "the chicken is about half the size of the bun"