"This is the type of customer service that is so rare to find now."
"The staff were supper friendly and nice making me feel welcomed."
"Staff was awesome, food was awesome and how busy it was, wait time was very minimal."
"The workers were young and awkward, but they were trying hard and gave good customer service."
"The service was amazing and the food was so flavorful."
"Every time I visit; great customer service, the manager and staff are working with local high school students and the community."
"The staff helped me out when I said I never been here. They gave me good recommendations and were really patient."
Cons:
"The manager's father is the district manager so has some bias there."
"The female supervisor or manager was yelling at the staff in front of all of the customers for standing around and not working."
"Some of the service attendants are a little unwelcoming."
"Service was extremely slow!"
"Manager was kind of rude in drive thru with speaking to me about my order short, abrupt and didn’t want to deal with the confusion."
"The manager got very anxious and told me no."
"The girl at the counter really didn’t want to be there. She was not helpful at all with the menu options."
Food Quality
Pros:
"The food was great and so was the custard 😍."
"The creamy texture and sweet flavor of the milkshake was truly delightful."
"The food was delicious and service was impeccable."
"The burgers and fries... I absolutely love the fry sauce, I would come here just for that."
"Delicious and fast restaurant with great burgers, ice cream and hot dogs!!"
"The food was fresh and delicious! Great smash burgers and the patty melt with extra onions was awesome!"
"Their Freddy's burgers are WAY better than McDonald's, Wendy's or Burger King."
Cons:
"Burger was beyond greasy and salty."
"Their food is good, IF they get it right, but it really isn't worth the gamble."
"And this is what $8.56 gets you? I'll pass on a next time."
"None of the tables had been wiped down."
"After attempting to eat what was given the food was stone cold not fresh whatsoever."
"The bun was a little sad and the chicken was an odd texture."
"Ordered chicken fingers and a milkshake, they were terrible. The chicken was tough and the milkshake was missing the toppings we ordered."
Value for Money
Pros:
"Good burgers, fries, and ice cream/custard for an affordable price."
"Freddy’s can confidently sit at their table and compete with them at an affordable price."
"The size of the kids burger puts the competition to shame. Fries were over flowing in both containers."
"If you are looking for a friendly and affordable place to take your family, I recommend Freddy’s."
"It a good inexpensive bacon and cheese steak Burger."
"I definitely recommend this place and the pricing is pretty good as well, being around 15 bucks for a 'double California style burger, onion rings, and a concrete'."
"The burgers blow away most other fast food burgers and taste fresher."
Cons:
"They are totally ripping people off with what they charge for toppings! .60 cents for 3 slim slices of banana, 3 pecans, 3 gummy worms, etc."
"Overpriced, slow service, food was cold and underdone was super greasy."
"Paid way too much. Went over to Wendy’s paid half the amount and so much better taste."
"Terribly overpriced for a cold paper thin burger and an improper order."
"Not for $9. Rather drive across the street to Taco Maya, or if I want a burger, Five Guys gets a 5-star review from me."
"The burger was dry and burnt, I got an ice tea and it was all water."
"Can this place close down already. First off it’s ran by kids."
Atmosphere & Cleanliness
Pros:
"Nice change of pace for Exton establishments and has a cool retro feel to it."
"They even play pretty great music in and around the restaurant."
"The atmosphere was so fun and we noticed how well the tables and booths were cleaned."
"The environment was clean and inviting."
"We love the music 🎶 and atmosphere! Highly recommend!!"
"The atmosphere reminded me of a 50’s/60’s diner."
"Absolutely fantastic experience from start to finish, food was delicious, place was very clean and you could see what I believed the store manager ensuring quality and customer experience with everyone and every food item."
Cons:
"Drinking milkshakes with tiny paper straws sucks... the straw is too thin, gets clogged, and just closes up because it's paper."
"The ceiling is set up in a way to cause a lot of extra noise."
"At each table you feel yourself in a separate room."
"The only odd thing was the life size b+w cardboard pic of old Freddy holding his hand up, finger pointing like he had a gun."
"No longer have plastic straws. Was given a narrow paper straw for my milkshake that contained chunks."
"Did a pickup order. It was cold and drinks not ready no sauce in with my order."
"The straw they give you is paper and about a 2 mm diameter. If you suck hard enough to get the shake up the straw, it collapses."