Freddy's Frozen Custard & Steakburgers Reviews Summary

Category: Fast food restaurant

Address: 221 Eagleview Blvd, Exton, PA 19341, USA

Phone: +14848742345

Rating: 4.4
based on 154 reviews.

Customer Service

Pros:

  • "This is the type of customer service that is so rare to find now."
  • "The staff were supper friendly and nice making me feel welcomed."
  • "Staff was awesome, food was awesome and how busy it was, wait time was very minimal."
  • "The workers were young and awkward, but they were trying hard and gave good customer service."
  • "The service was amazing and the food was so flavorful."
  • "Every time I visit; great customer service, the manager and staff are working with local high school students and the community."
  • "The staff helped me out when I said I never been here. They gave me good recommendations and were really patient."

Cons:

  • "The manager's father is the district manager so has some bias there."
  • "The female supervisor or manager was yelling at the staff in front of all of the customers for standing around and not working."
  • "Some of the service attendants are a little unwelcoming."
  • "Service was extremely slow!"
  • "Manager was kind of rude in drive thru with speaking to me about my order short, abrupt and didn’t want to deal with the confusion."
  • "The manager got very anxious and told me no."
  • "The girl at the counter really didn’t want to be there. She was not helpful at all with the menu options."

Food Quality

Pros:

  • "The food was great and so was the custard 😍."
  • "The creamy texture and sweet flavor of the milkshake was truly delightful."
  • "The food was delicious and service was impeccable."
  • "The burgers and fries... I absolutely love the fry sauce, I would come here just for that."
  • "Delicious and fast restaurant with great burgers, ice cream and hot dogs!!"
  • "The food was fresh and delicious! Great smash burgers and the patty melt with extra onions was awesome!"
  • "Their Freddy's burgers are WAY better than McDonald's, Wendy's or Burger King."

Cons:

  • "Burger was beyond greasy and salty."
  • "Their food is good, IF they get it right, but it really isn't worth the gamble."
  • "And this is what $8.56 gets you? I'll pass on a next time."
  • "None of the tables had been wiped down."
  • "After attempting to eat what was given the food was stone cold not fresh whatsoever."
  • "The bun was a little sad and the chicken was an odd texture."
  • "Ordered chicken fingers and a milkshake, they were terrible. The chicken was tough and the milkshake was missing the toppings we ordered."

Value for Money

Pros:

  • "Good burgers, fries, and ice cream/custard for an affordable price."
  • "Freddy’s can confidently sit at their table and compete with them at an affordable price."
  • "The size of the kids burger puts the competition to shame. Fries were over flowing in both containers."
  • "If you are looking for a friendly and affordable place to take your family, I recommend Freddy’s."
  • "It a good inexpensive bacon and cheese steak Burger."
  • "I definitely recommend this place and the pricing is pretty good as well, being around 15 bucks for a 'double California style burger, onion rings, and a concrete'."
  • "The burgers blow away most other fast food burgers and taste fresher."

Cons:

  • "They are totally ripping people off with what they charge for toppings! .60 cents for 3 slim slices of banana, 3 pecans, 3 gummy worms, etc."
  • "Overpriced, slow service, food was cold and underdone was super greasy."
  • "Paid way too much. Went over to Wendy’s paid half the amount and so much better taste."
  • "Terribly overpriced for a cold paper thin burger and an improper order."
  • "Not for $9. Rather drive across the street to Taco Maya, or if I want a burger, Five Guys gets a 5-star review from me."
  • "The burger was dry and burnt, I got an ice tea and it was all water."
  • "Can this place close down already. First off it’s ran by kids."

Atmosphere & Cleanliness

Pros:

  • "Nice change of pace for Exton establishments and has a cool retro feel to it."
  • "They even play pretty great music in and around the restaurant."
  • "The atmosphere was so fun and we noticed how well the tables and booths were cleaned."
  • "The environment was clean and inviting."
  • "We love the music 🎶 and atmosphere! Highly recommend!!"
  • "The atmosphere reminded me of a 50’s/60’s diner."
  • "Absolutely fantastic experience from start to finish, food was delicious, place was very clean and you could see what I believed the store manager ensuring quality and customer experience with everyone and every food item."

Cons:

  • "Drinking milkshakes with tiny paper straws sucks... the straw is too thin, gets clogged, and just closes up because it's paper."
  • "The ceiling is set up in a way to cause a lot of extra noise."
  • "At each table you feel yourself in a separate room."
  • "The only odd thing was the life size b+w cardboard pic of old Freddy holding his hand up, finger pointing like he had a gun."
  • "No longer have plastic straws. Was given a narrow paper straw for my milkshake that contained chunks."
  • "Did a pickup order. It was cold and drinks not ready no sauce in with my order."
  • "The straw they give you is paper and about a 2 mm diameter. If you suck hard enough to get the shake up the straw, it collapses."

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