Wendy's Reviews Summary

Staff and Service

Pros:

• "The staff is nicer, the orders are executed quickly, it is always clean and the dining area is spacious."
• "The staff at this location are polite & my order has been accurate the majority of the time."
• "We are treated with the utmost respect and curtesy from the staff there."
• "The employees do a good job at keeping the kids section and the dinning area clean. As well as the restrooms."
• "Great customer service...need to be more better in the drive through ordered 4pc nuggets but person didnt hear me but when i went in the lady gave me a 6pc for the same price which was nice thats why they got a 5 from me."
• "The cashier Tiffany was very friendly and the place was clean."
• "The staff was friendly and the cashier was very patient with me while I was ordering, and paying."

Cons:

• "One of my worst fast food experiences ever!"
• "The young lady was very rude and impatient when taking the order and she didn't speak coherent English."
• "Your staff is by far one of the rudest employees i have ever ever ever had the unfortunate pleasure in dealing with!"
• "Customer service is bad."
• "The staff are all females and they incompetent."
• "The staff is extremely rude, and I hate to say, STUPID."
• "Rude staff, and not welcoming at all."

Food Quality

Pros:

• "I found the bacon egg sandwich to be quite enjoyable. The combination of crispy bacon and flavorful eggs made for a tasty breakfast option."
• "Food was okay; nothing special but Wendys' is usually a little better than the other chains."
• "Food is usually good and accurate."
• "The chicken sandwich was hot and crispy."
• "Order many salads from Wendy the city always brown but this one great salad very green and fresh."
• "The food is also warm & as fresh as fast food can be."
• "The food was fresh and hot, and I received my sauces for my nuggets."

Cons:

• "Whoever is in the kitchen tonight needs to clock out. My order came leaking out the bag, my baked potato was baked in the prehistoric era, my sandwich was dry and old."
• "It took three people to make 1 order, and after all of that they made severally mistakes."
• "Food was so old i threw my order away."
• "The hamburger was cold and seemed like it was sitting awhile."
• "The tomato was glued to the bun, signs of old bread."
• "The food was good but the drinks need to be calibrated for they were a little watered down."
• "Every time I order from this Wendy’s, they ALWAYS get my order wrong."

Cleanliness and Maintenance

Pros:

• "Bathroom are also very clean even after the kids thats respect."
• "Cleanest most refreshing public bathrooms I have ever seen!!"
• "It's a good Wendy's location. The place is clean and well maintained."
• "Pretty okay restaurant. I went here the other day and I noticed the cleanliness of the restaurant, pretty nice."
• "Renovated and nice interior with the new self order kiosks, a TV, and even USB outlets to charge your phone."
• "This Wendy's has the freshest food."
• "You can tell that they really take pride in that place."

Cons:

• "When I went, there was trash left on tables, the condiment area was very messy and lacking napkins, and the men’s bathroom was very dirty."
• "Sticky tables due to not ordered or scheduled cleaning."
• "The place could be kept a little cleaner."
• "The condition of the floor was quite disappointing. It was excessively greasy, making it challenging to maintain a stable footing."
• "Garbage cans were overflowing. 1 bathroom was inoperable."
• "This place is disaster. The first thing i enter i witnessed a man yelling at the employee that there is no ice in the drink machine."
• "Waited 40mins in line to place an order and another 10mins for the manager to check if the bill I give them was fake."

Order Accuracy and Efficiency

Pros:

• "This is part of the Trifecta. Usually packed but with good reason because of all the traffic from such a good location."
• "This Wendy's had the new kiosks for ordering as well as one regular ordering station at the counter if you would prefer to talk to a person."
• "Love getting wendys from the drive they here. This team works fast and the food is cooked well."
• "The drive-thru line is always busy but it moves fast!!"
• "This Wendy's has very fast counter service if you wish to go inside."
• "From the kiosk I ordered a burger with no bun, extra lettuce and extra mayo, and they did all three alterations without mistake showing that the staff and management pays a lot of attention to the correctness of your order."
• "Fast food, order kiosks and in person along with a drive thru, got my Chili upgraded to a large gratis just for visiting for lunch, excellent staff keeps the tables clean and order was ready right away."

Cons:

• "One of the worst Wendy’s you can go to.they won’t let you sit in the dining are after 9pm."
• "Usually this Wendy’s is great, but lately they’ve been giving 7-8 nuggets when you order 10 piece."
• "No matter how many times I come here they just never get the order right."
• "I order 20 nuggets I only got 12, I ordered 5 baconator fries, I got 1."
• "Make sure that you always check your order before you leave and make sure that you get your receipt."
• "BOTH times they messed up my order."
• "EVERY SINGLE TIME I order online, my order is always missing an item."