McDonald's Reviews Summary

Category: Fast food restaurant

Address: 121 N York Rd, Hatboro, PA 19040, USA

Phone: +12154437795

Rating: 3.5
based on 144 reviews.

Customer Service

Pros:

  • "This location has not been the greatest in the past, but my last two visits have been excellent."
  • "Everyone in there is hustling their back to get the orders out; the line is around the block and everyone is still super polite."
  • "The managers at this location are great. I'm always greeted when I enter and the place is always clean."
  • "Always friendly and quick service. The managers at this location are great."
  • "I am updating this review because within 24 hours of calling McD's corporate, someone from this location named Kathy Kingston personally called me and thanked me for calling in."
  • "You have to order on the kiosk. I feel sorry for seniors they don't understand the kiosk but the associate was more than happy to help them."
  • "It's MACDONALDS and although they're all the same, they are not, and this is one of the better ones! Nice staff too."

Cons:

  • "Tables were not clean-no ketchup and the guy behind the counter was rude."
  • "But there is a little Asian man that work the drive thru windows he is rude slams te window on your face and never gives you the sauces you asks for."
  • "The service no matter what time you go morning, afternoon or evening is very slow!!!"
  • "The employees are very rude and don’t know how to speak to customers at all !!"
  • "They say they are not happy because they are paid low so they treat people the same way."
  • "Worst service around. It is without a doubt they forget something in the drive thru line every time."
  • "Service is very bad - almost 30 minutes waiting inside, 20 minutes after ordering in takeout lane."

Food Quality

Pros:

  • "Make a great Sugar-Free French vanilla ice coffee! A nice $1.00 menu!"
  • "Fish filet, fries w/ sweet n sour sauce, and hot fudge sundae w/ nuts. That's my idea of a perfect McDonalds lunch."
  • "very big fan of all the coupons that are in the app."
  • "Food was really good, hot and fresh."
  • "Clean place I hate McDonald's but they made me love it again."
  • "Ordered a plain fish fillet sandwich it was perfectly cooked the french fries were crisp and I even tried some hot sauce very nice and very very courteous."
  • "Everyone has their favorite here. A wide variety, fast, polite service, always clean, spend a little or spend a lot."

Cons:

  • "Took two bites & got rid of it & was sick to my stomach all day."
  • "The food it’s self was thrown together; literally."
  • "It's pretty gross here. Almost every time I've visited this location they've had fruit flies swarming around the ketchup and flying all around."
  • "The food was disgusting. Nothing was fresh."
  • "Everything aren’t fresh, smells not good, we ordered three different burgers and all were not look good."
  • "I was eating my sausage mcmuffin with egg I realized I had bitten into an egg shell."
  • "Daughter found yellow string between patty and cheese today."

Cleanliness

Pros:

  • "The managers at this location are great. I'm always greeted when I enter and the place is always clean."
  • "This particular McDonald's is always clean with a friendly staff."
  • "Clean place. Soda refills! Great place to stop to work on my laptop, and get a bite to eat."
  • "Establishment is clean and spacious."
  • "The restaurant and bathroom were clean."
  • "It seems like a clean place. They always get my order right. Other places don't."
  • "This particular location always gets our order correct."

Cons:

  • "Wow. Dirty floor, dirty tables, and a line of cars around the building for the drive through."
  • "It's pretty gross here. Almost every time I've visited this location they've had fruit flies swarming around the ketchup and flying all around."
  • "The place was freezing!!! Everyone was wearing there hoods!"
  • "I am a fan of being made to use the kiosk to place my order which didn't look to be cleaned."
  • "All food was cold and old it was 1pm only a few cars in line Not happy with childs Happy meal nuggets not fit to eat and fries were hard Will not visit again."
  • "The place was horrible customer service was horrible employees were rude to the point where I just left I will not be going back service was insanely rude."
  • "This McDonald's is one of the few nicer, modernized stores of this franchise in the area."

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