McDonald's Reviews Summary

Service & Staff

Pros:

• "This McD's is the first one that I'VE ever been in with automated ordering and table service."
• "The staff was nice AND the place looked cleaned (( I REALLY hope it is and was clean )) and modern."
• "Usually a nice staff :) this one time had to be a new one employee, they gave us the order without the patty in the burger!!! LOL they were very aware and accommodation and this was many many years ago but still funny."
• "Great customer service from staff but manager is rude talks to workers in a disrespectful way."
• "Customer service is very good. They also take the food to your table which is something I haven't really seen in a fast food restaurant."
• "Debbie was such a delight. She was super patient and kind and very efficient especially during the rush hour."
• "So far, the managers on duty and workers here are pleasant, attentive and never intrusive with no unusual sense of one feeling rushed to eat."

Cons:

• "Cocky employees (some of them) that have no respect for the customers and no fear of discipline from their management... I even saw one of them making physical threats to the manager one day."
• "The server would not accommodate our dietary needs (take off the biscuit/bread!) and also she sounded stoned."
• "The employees don’t care about clients, they prefer to waste their time talking about non sense stuff."
• "The young man taking my order was rude and abrasive. He rushed the order and was so impatient."
• "The person taking the order could not hear us, had no idea what the specials on the menu was and ultimately got our order wrong."
• "upon asking this employee nicely for a buffalo sauce cup, she just gave me a nasty attitude."
• "The staff members are very rude. I hate to say this but they treat you as if they're above you. Very condescending and nasty. I avoid this place often."

Cleanliness & Maintenance

Pros:

• "Very clean and organized."
• "It's newly renovated, very clean and constantly sanitized and best of all, the business has actual plenty working outlets so you can grab a bite or coffee and still get some work done."
• "Restaurant is very clean and the decor is very modern."
• "They are well staffed and always have workers around doing things be it checking restrooms every few minutes or keeping garbage can clean."
• "Love the inside environment, they are pretty clean."

Cons:

• "Tables are usually visibly dirty or sticky."
• "The server just gave me a dry napkin to wipe off a sticky table."
• "The drink area was messy and sticky."
• "The server could've cleaned the table i sat at."
• "This McDonald's could be kept more clean though. I have visited here multiple times and have never seen anyone walking around sanitizing or cleaning up the place."
• "It is absolutely nasty here! Don't take your little ones here if you're thinking about dining in- bums will join you at your table."

Food Quality

Pros:

• "The fries were on point though."
• "International menu is tasty!"
• "The food at this McDonald's is really good, Always & always it is served fresh and hot."
• "Literally the first time ever that my food tasted freshly made. Fries actually crispy."
• "The food is still good. I guess we can't change how our society is especially in that area of Jamaica queens."

Cons:

• "The chicken nuggets had a very weird taste and texture to them. They looked oddly dry."
• "I ordered a cheese burger it with no pickles and onions and I get a piece of lettuce and no cheese on both of my cheese burgers."
• "I received my order which was a quarter pounder I received it sort of raw it wasn’t fully cooked."
• "When I opened my chicken nuggets I found like a tiny piece of black cloth on one of them."
• "They didn't made my order correctly."

Service Efficiency

Pros:

• "You grab an electronic pucker like the ones used at olive garden and you sit down and the food is taken to you."
• "I came here a few days ago and the service was good didn’t wait so long for the food."
• "I waited maybe 4 minutes for my food, very fast service. Very pleased."
• "I'm very impressed visiting this McD the way the manager giving me the special treat because I'm ankle got moon boot on with both hand hold crush, she helped me on the self order kiosk and bring the sandwich & soda to me at the table.. awesome..."

Cons:

• "Doors were not open on time."
• "it's 1:42am and I just left this sorry ass McDonalds after sitting in the drive-thru line for over 35 minutes!!!"
• "Waited almost 20 minutes in the drive-thru."
• "Drive through took over 20 minutes with 4 cars ahead of me."
• "We were in line for 30 mins with only 5-6 cars in front of us."
• "Waited in the drive-thru for over 25 min."
• "I've been waiting 20 minutes now for fast food and drive through rep said she will take order at second window."

Facility & Accessibility

Pros:

• "Pleasantly surprised. Great spot 👍🏼 Good parking too."
• "Oh, location is convenient with good parking spots too."
• "Parking available & drive thru."
• "This McDonald's is on Jamaica Avenue in Queens, about 2 blocks SW of the Van Wyck Expy. It is a busy location, always with quite a bit of traffic."

Cons:

• "They told that I wasn't allowed to sit inside."
• "Needed to use restroom....CLOSED!!!"
• "The area by McDonald's is unsafe even if using the drive-thru."
• "This location has dine in and has an out of order Restroom."
• "It's very expensive now.. Since the minimum wage raised to $15 McDonald's want us to pay the difference Meal that would normally cost me $13 Cost me $21 dollars now.."