Wendy's Reviews Summary

Service

Pros:

• "Always fast. Barely ever a wait time inside or out."
• "The manager at 12:30 a.m. very professional under pressure never let them see you sweat buddy."
• "Fast and friendly service."
• "Workers are very professional and friendly."
• "Staff is generally friendly, they don’t have any issues giving you extra sauces."
• "The girl with straight red hair took my food order, there was a huge line behind me but she still had patience and politely took my order."
• "Service is friendly and efficient."

Cons:

• "Poor service, destroyed my order which was the new maple chicken sand, drive thru."
• "Horrible service. Everytime I've been there, I have had to stand for more than 10 to 15 minutes waiting for the food."
• "Terrible service. Worker on cash was rude, didn’t know how to talk to people."
• "Horrible service. Stood at counter for 5+ minutes before anyone even acknowledged we were there."
• "Now the service is slow and they mess up the orders all the time."
• "People rushing to take your order closing the window in your face give you cold food and the nasty attitude."
• "Drive Thru is very slow and employees are rude. Most times I end up missing something out my order and end up going in to get it."

Food Quality

Pros:

• "Just a great place to enjoy a great meal!"
• "The fish sandwich was back yummy. Fries where good too. good service."
• "The hamburger was a tiny square and that chicken nuggets were fantastic."
• "Food is good quality and they have a lot of choices."
• "We were all pleasantly surprised how fresh the food was."
• "Stopped by for a quick bite had a ten pcs spicy nuggets meal food was fresh and hot."
• "For a Wendy’s, this location consistently has some pretty good and fresh food."

Cons:

• "They forgot to include the chicken nuggets I paid for and all condiments requested."
• "Your food will always be hit or miss when it comes to temperature."
• "The potato fries were burnt and so was the French toast."
• "The burger was cold, the fries were old......hard and cold."
• "Tried the new mozzarella chicken sandwich it was good but a lil dry could’ve used a lil more Mariana sauce."
• "Food is not tasty either."
• "Never again going to eat there not only my stomach felt sick but I found hair on my food and my fries came back raw."

Cleanliness & Hygiene

Pros:

• "But bathroom always clean."

Cons:

• "This food place needs to be more hygenic, what i found today in my sandwich was so disgusting."
• "They dont even clean much if at all."
• "Very dirty and unsanitary ... Where you get ketchup & mustard was filthy."
• "The tables not clean, and a mouse roaming around in the dining area."
• "Whoever runs this place needs to address this unacceptable hygiene issue—possibly ecoli bacteria."
• "Dining room has a weird smell and not clean."
• "I found a dead bug in my salad."

Order Accuracy

Pros:

• "The management is good here—our order was messed up once, but they quickly made things right for us."

Cons:

• "They still got two out of three burgers wrong and they forgot the sauces for the nuggets."
• "Drive up teller forgot to give me my daughter's drink for her happy meal and medium fries I had ordered."
• "Those guys do not use glove and take the food & the fries with their dirty hands that previously took the money."
• "I ordered 6 nuggets they only gave me 4."
• "Dont get orders right. Cant figure out how to put it in the system correctly."
• "I payed for bacon on my chicken sandwich and they didn't get my order correct."
• "Be ware, they don’t make sure all items are in the bag when using drive thru."

Value for Money

Pros:

• "The 4 for 4 is the best deal ever. When I want cheap fast food, I ignore everyone else and go to Wendy’s."
• "Also the 4 for 4 and 5 dollars biggie bag are steal for a late night snack."

Cons:

• "Was just a huge disappointment and a waste of $12 esp when they refuse to correct it."
• "The order was for $12.14, she charged me $13.14…so she either bought herself a $1 frosty or gave herself a tip."
• "I was charged $5.10 for two Jr. Cheeseburgers that on the Wendy's website are $1.60."
• "Keep up the hard work~ I wish the 1.99 square was a bit bigger..."
• "The fries they gave with my burger was only filled half way and they were old and stale."
• "The bacon fries were a mess and tasted stale."
• "The worse Wendy's I've ever been to. They were literally scraping the bottom of the pot to sell their chili."