"Even at the window she was super polite and our order was perfect!"
"Food was correct and good."
"Our order was perfect!"
Cons:
"Constant mistakes on orders."
"This Wendy's consistently messes up my orders."
"Most importantly, the kitchen has gotten 4 of my last 5 orders wrong."
"They don't follow food instructions and they ALWAYS forget at least 2 items of my orders."
"Ordered a burger with NO cheese... and I still got a slice of cheese in it."
"EVERY TIME I order from this place... and I mean every time.. they get something wrong."
"I placed an order online, but when the food arrived at home and I checked the burgers, one came incorrectly."
Customer Service
Pros:
"Management is very helpful and respectful."
"The Manager was nice, & respectful as well which was great."
"Staff was VERY friendly!"
"The drive thru Lady was super nice and was super patient with me and my friend."
"The cashier/employee was very nice, & respectful."
Cons:
"Service here was unacceptable I placed an order using the self checkout machine in the back."
"What inspired me to get on here and complain was seeing a worker be rude to a disabled customer."
"The workers in this location are incredibly rude."
"The young lady handling the drive thru was rude, unprofessional and should not be allowed to treat people with such disrespect as she did."
"I was met With a manager that had nothing but an attitude giving me excuses on why they can’t do better."
"Worst customer service ! was with my kid waiting for 30 min because the drive thru wasn’t even moving."
"Horrible and slowest service."
Food Quality
Pros:
"The food is REALLY GOOD."
"This Wendy's has good food and friendly service."
"Food is good...fresh and well cooked."
"The food tasted delicious."
"The strawberry milkshake, and the lemonade is really good."
"Sugar cookies are to die for."
"Me: I'll take the lemonade ( needed something to wash down that dry biscuit) chicken was tasty."
Cons:
"Nasty, it tastes like it’s been reheated."
"Their burgers, ALWAYS SLOPPY with too much condiments and frail pieces of lettuce and tomato and undercooked meat."
"Tasted weird so i had to throw it out when i got home."
"The potatoes ALWAYS dry."
"The chili taste like ground meat."
"No topping or dressing for the salad no crackers for the chilly no spoons no sauses the chicken sandwich tasted SO BAD WOULD NEVER RECOMMEND THIS PLACE TO ANYBODY."
"Food is cold and tasteless."
Efficiency and Convenience
Pros:
"It's small but looks sleek and modern. Despite the high volume of people coming in they fulfill the orders very quickly."
"Using the app made this trip better."
"My mobile order was made ready immediately, and was made correctly."
"So I just place the order on the app, walk in, and pick up the order."