Wendy's Reviews Summary

Customer Service

Pros:

• "The young man at the register handled the long line calmly and in an efficient manner."
• "Monique was very pleasant, smiling and greeted each customer with a welcome and after asking a name for the order she repeated the name and gave a cordial greeting and a sincere thank you."
• "Once we made it to the window the women that served us was kind and personable."
• "This Wendy's is outstanding always clean and the staff is very friendly briaana is exceptional great attitude and checked to see if food was fresh and hot from everyone in dinning area always come here when in area also big parking lot great for us truckers If brianna not a manger make her one."
• "A wonderful young man working the drive-thru named Jay was the friendliest, most efficient, and pleasant workers I've ever seen in any fast food restaurant."
• "Best cup of coffee and perfectly baked chocolate chunk cookie !! Plus great attitude from the cashier lady to the manager."
• "The young man who took our order was prompt... He was restocking the dining area, gathering trays, wiping off the tables, and sweeping the lobby."

Cons:

• "The person who answered the phone SCREAMED at me before I could even speak."
• "I get yo the window the attendant had a bad attitude, I gave her my payment she gave me my order and dropped my payment card out the window looked at me and closed the window."
• "The lady in the pink shirt very unprofessional yelling at customers."
• "The two women working were extremely rude and unprofessional."
• "The employees (including managers) are awful and do not care about your experience here."
• "Very unpleasant and unprofessional I waited 20 minutes on a order they never brought it out so I went back around and told them she wanted to argue with me the customer that she did come outside when she didn't please get rid of her this was Wednesday at 11pm."
• "Customer service doesn't exist here. They treat us customers like trash."

Food Quality

Pros:

• "Hands down the best Wendy's I've ever been to!!!"
• "They're doing it right."
• "Those three employees were absolute rockstars about getting the orders ready!"
• "By the time I got home those chicken sandwiches were crunchy and super hot."
• "The crispy chicken, with a kick of spice, was perfectly paired with their fries and a drink."
• "Food was fresh and tasty; spicy chicken sandwiches are one of the few things that haven't changed there, and for good reason."
• "He made sure that even though nuggets had to be dropped, i was accommodated with fresh, tasty, food after just a short wait."

Cons:

• "This Wendy's is a garbage Wendy's."
• "The Burger I got was dry and cold and horrible."
• "When we got our order naturally the burgers were barely warm."
• "Cold chicken. Under cooked, over oiled, and saltless fries have become the norm."
• "The southwest avocado salad that my wife ordered was extremely bland."
• "The cheese sauce was ice cold."
• "Cold brown baked potato with strips of bacon instead of chopped bacon in a bacon cheese potato.. Wendy's overall is losing their guarantee for freshness and quality...food tastes much different then Dave Thomas's day ...'becoming just another McDonald's ... consistent horribleness."

Cleanliness

Pros:

• "This Wendy's is outstanding always clean and the staff is very friendly briaana is exceptional great attitude and checked to see if food was fresh and hot from everyone in dinning area always come here when in area also big parking lot great for us truckers If brianna not a manger make her one."
• "The restaurant was clean, bathrooms clean, and the workers were friendly."
• "It looked like the place went through a recent renovation."

Cons:

• "Both the drink dispensers were all sticky (as well as the floors) and dirty."
• "The bathroom was disgusting. Rusted & corroded sink fixtures. Dried urine on the toilet and seat."
• "The vents in the dining area were slightly rusted and very dusty."
• "The dual sided shade had dust bunnies hanging down between them."
• "Floors were greasy and tacky."
• "Bathroom is gross no toilet paper or paper towels, floors are sticky, smells like there's been rotting soda all over."
• "Soda machine smells awful. Desperately needs to be cleaned."

Efficiency

Pros:

• "This particular Wendy's is usually always busy around the lunch rush time and still finds a way to keep the drive-thru line moving."
• "The drivethrough moves quickly and is easy to navigate."
• "This particular Wendy's is usually always busy around the lunch rush time and still finds a way to keep the drive-thru line moving and they get the orders correct every time."

Cons:

• "Sunday night....9pm...waited about a half hour in line....got to the window, handed my drink and sealed bag with food, got home hungry only to not have my main item ordered. Emailed....twice...no response."
• "Service is pathetic you need to have a lot of patience just to order something from counter."
• "Slowest drive thru I have ever experienced."
• "Service was terrible. The line was unbelievably slow and when we finally got to the window our food wasn't even ready so we had to get out of line and continue to wait."
• "Waited in the drive through for approximately 20+ minutes to order just to receive poor service and messed up order."
• "Waited a long, long, time for food."
• "Intended to enjoy JUST a burger and fries before seeing a movie, ordered at 6pm, at 6:25 I still didn’t have my food."

Order Accuracy

Pros:

• "My order is always right."
• "This particular Wendy's is usually always busy around the lunch rush time and still finds a way to keep the drive-thru line moving and they get the orders correct every time."