Chick-fil-A Reviews Summary

Customer Service

Pros:

• "Thanks again to cindy and her team someone give her a raise!!!!"
• "They're quick, clean and very friendly."
• "they are always amazing and very helpful."
• "The employees are always polite, orders are accurate and the wait isn’t awful."
• "The employees are always polite."
• "Everyone working there is always positive, friendly and serves you with a smile."
• "The staff are super courteous and knowledgeable, the food is top notch."

Cons:

• "They have terrible customer service and wait times."
• "Slowest drive thru ever."
• "Our order was messed up."
• "We waited in curbside for 20 minutes before having to call someone over."
• "The service at this location is usually slow and the cashier I had this visit was not pleasant."
• "LITERALLY THE SLOWEST SERVICE OF ANY LOCATION IVE BEEN TO IN 20 YEARS."
• "The workers are unpleasant and have an attitude."

Food Quality

Pros:

• "The food is good as it always is."
• "The food was excellent.....as always."
• "Chick fil a is always good food."
• "Can't get any better then chick-fil-A nuggets with their chick-Fil-A sauce love them."
• "The food is always good! That's why, no matter what, we continue to return."
• "First time having Chick-fil-A, this location makes the food hot and tasty, props to the cooks."
• "Food came as ordered and was very tasty."

Cons:

• "I also threw up the next morning (not sure if it was from sandwich), but I saw other reviewers saying the food has made them sick."
• "I have gotten insanely sick after eating there."
• "Their food is fair but overpriced. You do not get much chicken on a sandwich."
• "The fries were cold and soggy."
• "Wrong flavor soft drinks."
• "The salad was the worst I’ve ever had, have way in the gritty and looked further down my lettuce had sand and grit!"
• "One of the chicken sandwiches was so burnt that it was inedible."

Order Accuracy

Pros:

• "The indoor service is superior to most fast food restaurants."
• "I went through the drive-thru they forgot to give 2 items I called talked to Destiny she asked to come back they refunded my money for those items and then gave them for free thank you Destiny I really appreciate that."
• "The new Covid drive through was a little confusing because they had people taking orders ahead of the actual menu board."
• "Good food. Good service. Insufficient space. They're mobbed on weeknights."
• "Manager came out and apologized to a few people myself included and that small gesture goes along way."
• "The food was great. Their drive thru machine was down, so they were at the speakers taking orders on their tablets!"
• "The people are respectful and very organized. Never ever mess up an order!"

Cons:

• "I ordered two thirty count nuggets... we only received one of the orders."
• "First time having Chick-fil-A, this location makes the food hot and tasty, props to the cooks. The cashiers and servers for the drive through was a bit rude."
• "This is the only chick fil a that CONSISTENTLY gets my order wrong."
• "When I tried to get on the app to notify them, my order said it was picked up already."
• "So either it's too late to go back or I have to call and one of my kids always gets an incomplete meal."
• "Orders are always wrong happens all the time for us."
• "Extra stuff we didn't want, but were charged for."

Service Speed

Pros:

• "They're quick, clean and very friendly."
• "Food is good and always hot."
• "You are in and out, whereas other locations I'm waiting 10 minutes for the food."
• "Servers are wonderful; however, with the fleet of cars delivering, I don't think it will ever open inside."
• "It has always been too crowded to stop, but it opened a dual lane, ordering and paying is available ahead of time making the lines move faster."
• "Another great Chick-Fil-A trip through their drive through. The ordering process was perfect with their workers outside."
• "The service was great. Food is always good here. Very consistent quality."

Cons:

• "Slowest drive thru ever."
• "LITERALLY THE SLOWEST SERVICE OF ANY LOCATION IVE BEEN TO IN 20 YEARS."
• "Curbside pickup was super slow tonight. Over 30mins waiting for my order."
• "Drive through experience is horrible. As much as my family loves Chick fil a I refuse to wait in line for 30 minutes at a fast food joint."
• "Simply astonishing how slow this place is."
• "Get ready for 30-70 min waits for drive-thru."
• "Been sitting in drive through line at 1pm for almost 30 minutes now."