McDonald's Reviews Summary

Service Speed

Pros:

• "The food was great fresh cooked right .."
• "Food was fast, fresh and HOT... Crew was pleasant and helpful... Btw, the ladies rm was spotless."
• "I ended up going to this McDonalds during what appeared to be the late breakfast rush. I gave them my order and everything came out correctly and the food was hot."
• "Every order I received was a freshly made order, food was excellent, along with great customer service."

Cons:

• "Drive thru barely moves past 7pm."
• "Once I got to the window to get my food I waited almost 5 min for my drink then was told to move up front to the door because food was not ready."
• "Drive thru was wrapped around the building. I went inside thinking it would be faster but service was super slow inside and there were only two people in line in front of me."
• "Took over 15 minutes to get food. And I was on the drive through."
• "The service was horrible we waited over half an hour for our food."
• "Waited 20 minutes for our food then had wrong burgers in bag."
• "I waited so long in the drive thru that by the time I received my food, checked it and it was cold, I didn't have time to go back and wait for anyone to fix it."

Cleanliness

Pros:

• "It's generally clean, drive-thru is fast and food is fresh."
• "Not only was everything done well, but the store was in IMMACULATE condition. Not a single bit of trash or spot of grease on the floor."

Cons:

• "The drink station was a mess. Lids, straw wrappers & napkins everywhere."
• "I was a little dismayed that almost all the empty tables around me were not cleaned."
• "Tables was dirty when we came in staff this doing nothing bear phone was dirty this place needs better management."
• "Horrible and filthy floors."
• "Oddly, the floor had something on it that made it as slick as ice."
• "The smell from these unfortunate people made it unbearable to eat inside"
• "This was, quite possibly, the most dirty, disorganized, and disgusting McDonalds I’ve ever visited."

Customer Service

Pros:

• "The manager was super helpful getting my order fixed after a glitch with the app happened."
• "Employees like this make everything run smoothly."
• "It was a little busy but the agents worked together as a team. Took care of all the guest. Acknowledged every guest as an individual."
• "I was greeted by a very lovely young lady who was both polite and pleasant."
• "Customer service is patient and friendly, and the food is good."
• "Kudos to the team members working there is morning for being nothing short of polite!"
• "The staff was friendly and my order was correct. There was minimal wait, despite only drive thru being open."

Cons:

• "This particular McDonald's employees are so rude and unprofessional."
• "This is the absolute worst McDonald's I've been to. They get my order wrong and I have to wait what seems like forever."
• "Customer service was ok. Not very accommodating."
• "The manager was stumbling over an explanation while continuing to turn his head back into the restaurant."
• "Worst McDonald's ever. The entire staff needs to be replaced."
• "Sad to say the management and customer service here sucks."
• "She needs to be terminated total lack of customer service and rudeness towards customer."

Food Quality

Pros:

• "The fries were perfect."
• "The food was great fresh cooked right .."
• "One of the best McDonald's I've eaten in... Burgers are fresh tasting and the staff is nice."
• "Food was way better this trip to AC than 6 months ago... all the employees was very friendly and provided excellent service."
• "The sandwiches weren't sloppy, the fries were fresh and surprisingly we felt like we were home."
• "The food is hot and made to order without having to request it."
• "One of the favorite fast food places for all children, adults and the whole family, excellent service and good attention."

Cons:

• "Simplest order..burger and fries. Served in 2 minutes. However, cold hard fries no ketchup anywhere or napkins."
• "Most of my order when I do go here is good but almost every time the fries are old and barely warm."
• "This was a bad McDonald's. The freshly made big Mac took forever. I saw it come up to the window. It was COLD."
• "Ordered a quarter pounder without cheese had to pull up & wait for it only for them to put cheese on it although ticket on the outside of box states no cheese.."
• "The fries! Don't get me started the was stale and they left it in the frier too long."
• "They will serve you stale buns with a cold burger.."
• "Fries absolutely cold and nasty tasting like oil needed to be changed."