Midas Reviews Summary

Customer Service

Pros:

• "I could not help but observe the manner in which Lou attended to calls and customers. He was patient and thorough with his questions."
• "Candace is amazing!"
• "Mark & Lou were freaking awesome absolutely loved the visit quick and easy and super nice guys."
• "Mike explained everything in great detail & never pressured me."
• "Lou, the GM assisted me with intake. He was very cordial and professional."
• "The co-manager Lou and his team member Matt were very helpful and friendly."
• "Mark who works the front is hands down the best at customer service."

Cons:

• "These guys are nonchalant about a customer’s concerns and devious!"
• "Don't let these scum bags too you off."
• "They were not as friendly as the other reviews say. They were very short and not very sincere."
• "Sadly disappointed and I won’t be back again. I have been with Midas since Mickey was there."
• "Not coming here for any other business."
• "I would suggest going elsewhere because even corporate Midas doesn't care that they rip off customers..."
• "Bad bad customer service."

Integrity and Professionalism

Pros:

• "Amazing integrity and professionalism shown here."
• "They are honest people. Explained me step by step everything about my car problems and gave me options about that."
• "All the workers were nice, respectful knowledgeable and took time to address any questions anytime you had any."
• "Their prices are extremely fair and the quality of their work is excellent."
• "The entire team was extremely patient and kind, and offered incredible service from start to finish."
• "The customer service was really great and Micky was the nicest person I’d spoken to all day."
• "No overselling or rip-offs going down. Just good efficient service with a smile."

Cons:

• "The staff obviously took advantage of that fact."
• "75% of the work Midas said I had to have for inspection wasn't needed."
• "I believe that once I said no, then they broke different parts on my car."
• "I was stolen from. I removed my vehicle yesterday, without being serviced due to them charging me $1900 for a power steering pump to be fixed."
• "So essentially the lying scumbag at Midas was trying to take me for a 1400 dollar ride."
• "They failed me for an inspection because of a nail in my tire that did not even puncture all the way through. They lied & said the tire couldn’t be fixed."
• "These crooks told me all my rotors needed to be replaced and quoted me 1700 dollars to switch them."

Efficiency and Timeliness

Pros:

• "Definitely will be returning for all tune-ups and uh-ohs in the future!!! Thanks, guys!"
• "Absolutely love a repair shop with a team of individuals who you can trust to do the job right the first time."
• "I received GREAT service."
• "Assisted me removing a screw in my tire, gave very quick service."
• "My car got towed in Friday night and my car was ready Saturday evening!"
• "I always trust them for proper and quick service on my 3-series."
• "The service and professionalism at this location is phenomenal!"