Lee Myles Auto Care & Transmissions Reviews Summary

Customer Service

Pros:

• "The staff was really good and kept me aware of any issues."
• "The entire staff is courteous, friendly, open and honest."
• "Brad and the entire staff were incredibly nice and patient with not only me but everyone that came in as I sat and waited for my work to be completed."
• "Very honest people. They gave me options and told me exactly what was wrong with the car."
• "Everyone was friendly and super helpful."
• "Love the staff at Lee Myles—friendly, knowledgeable and, most importantly, honest and clear communicators."
• "Every time I called in, and every person I spoke to was incredibly nice and helpful."

Cons:

• "Don’t waste your time and money with Lee Myles service."
• "This is the worst service I have in my life."
• "I have a feeling these reviews aren’t real or the people were offered rewards for their post."
• "Pathetic excuse to steal people’s hard earned money."
• "It is such an inconvenience and it makes me feel very unappreciated as a customer!"
• "The Kenhorst Lee Miles inserted a junk yard transmission (with warranty) into my daughter's car when she was visiting Reading from Texas. $1700 and a few months later the transmission is shot again."
• "Made appointment for 9:00am, they were not ready for an hour so vech.got worked on at 10am …it was in for an oil change…when done ….the oil cap was not put back on …and the radiator fluid was not topped off …was very disappointed I had to drive back to the shop to get this resolved."

Quality of Repairs

Pros:

• "Both vehicles were expertly repaired and I was given a very fair price."
• "Lee Myles team on Fern st Reading, PA..Did a great job in replacing my 09 Nissan Murano broken CVT transmission."
• "They fix the problem. Period."
• "Did a great job on my Jeep. Very courteous and honest."
• "They have done a mass amount of work for us, including fixing a completely blown transmission!"
• "They did a great job and got my truck back on the road in a couple weeks."
• "They performed an awesome job."

Cons:

• "I had my head gasket rebuilt on my 2003 Subaru Outback to the tune of $1,400 in March for 2013. Now, in December of 2014 I've had to pay someone else the same price to fix the bad job that they did."
• "Not only was I charged over $5,000 thousand for my car to, supposedly, be redone - the check engine light went back on less than a month later."
• "I went there to get my car fixed my car was shaking, vibrating or whatever they ran some test told me what was wrong and said they could fix it. Did all this work told me how much it cost to replace all the stuff and my car still do not work properly."
• "Had a whole new engine and transmission put in my car... Not even a month later had to take back in again."
• "Had a transmission rebuilt just over 3 years ago... 6 months out of warranty and transmission gives out, no reverse."
• "I picked my vehicle up on April 15th only to drive it for 1 week and still experience the same issues that were supposed to be resolved."
• "I took my 2013 BMW to them for an engine change when I got it back it had 2 dents that they did not want to answer for and a loose axle and also a loose band on my muffler that burnt my bumper and they will not answer."

Communication

Pros:

• "They sent me text messages with pictures of everything that needed to be fixed and their recommended action leaving all of the guesswork out of it."
• "Their communication is excellent."
• "Very personable, professional, and just one on one with the customer and their vehicle."
• "Excellent communication."
• "They did an excellent job on keeping me updated on what they were doing and seeing as well."
• "He even sent me video links so I could better understand what was happening and why."
• "They sent me email updates. They went beyond the call of duty."

Cons:

• "Couldn't afford to pay in full for the work done so they put me onto this absolutely predatory loan service called Koalifi."
• "They said I needed new wipers too which they already did - this is con-work."
• "I have always had great service at Lee Myles. Friendly and courteous service."
• "They are quick to schedule and get work completed in a timely manner, they also keep you well informed on progress and status of your vehicles maintenance."
• "These guys are very honest and didn't try to sell me something I didn't need."
• "They have helped us so many times, and I trust their work."
• "Every time I called in, and every person I spoke to was incredibly nice and helpful."

Cost and Value

Pros:

• "Needed a very expensive but necessary part replaced that another mechanic couldn't do till the following week. Called Brad at mid day and he came through and not only ordered the part but was able to have the work done the following morning which was a Saturday."
• "Great ppl, explains the problem, inexpensive, I'll suggest the place 100%."
• "It was really reasonably priced."
• "They are certainly great value - meaning they are not the cheapest place around, but you get what you pay for."
• "This place saved me so much money! This was the 3rd place I took my car. Turns out, it wasn't my transmission at all!"
• "I am very satisfied with the service."
• "They are always transparent and honest with me and their prices are really fair for the quality of work that they do."

Cons:

• "The ONLY issue I have is how expensive they are. The prices killed me being on a fixed income."
• "They charged over $250 just to CHECK the problem."
• "I took my car in for a starter and was quoted more than $500 to replace the starter on a 2003 vw jetta. I called another shop and received a guaranteed quote of $225 with a lifetime replacement guarantee. Very over priced at Lee Myles."
• "Got my brakes fixed here many months Ago and thought it was a bit pricey."
• "On April 5th I dropped my van off for what I thought would be a quick check up and minor work to find out I needed work that added up to 1,200."
• "I had them stop all work in which it didnt seem as any (but what do a guy like me know about anything just cause im sending my vehicle to their shop) and still shouldve received a price tag of about $150. plus tax which i thought was fair because towing was free in the beginning but now become a added fee of an extra $117.75 because they didnt do the job."
• "The Kenhorst Lee Miles inserted a junk yard transmission (with warranty) into my daughter's car when she was visiting Reading from Texas. $1700 and a few months later the transmission is shot again."

Facilities

Pros:

• "The waiting area was beautiful and truly unique."
• "Very friendly service, clean and organized shop."
• "Has that small family run feel which reminds me a lot of my shop."
• "Their garage is run exactly like I would want it to run if I were the owner."
• "Great place to take your vehicle to and not have to worry about being taken advantage of."
• "I am so happy with the outcome! Thank you guys so much!!!"
• "They even gave me a free loaner car one time when I couldn't find time to fit in my inspection."