"They did better than that! They welded the pipes together! And great weld job at that too."
"Victor helped me out personally and did a great job of figuring out how to fabricate new sections of pipe."
"The work Mr. Campos did on my Ranger Rover is TOP QUALITY work."
"Victor did an outstanding job from beginning to end. His professionalism is beyond reproach."
"Car sounds great and the job looks 100%. Cleaner welds and no more leaks."
"Their work is great!"
Cons:
"I had to pay a second shop to fix the damage done here by Victor."
"I fell to the catalytic converter theft, and these guys destroyed my exhaust system."
"Absolutely disgusting! While driving my car off the lift, they ripped my front bumper off."
"When I checked with another shop they told me that the AGR valve was never replaced."
"After I left the shop, about a half hour later I felt something loose underneath the car & the noise made the car sound like a motorcycle."
"Lights came on my dashboard that I never knew existed, my car sounds like a truck, very loud after Victor 'replaced the turbo system'."
"These guys can't be trusted. Rip off artists. Scammers. Up sellers."
Customer Service
Pros:
"Victor is so kind. He explains everything clearly."
"Great guys, they definitely know their stuff."
"Victor was very upfront with me about the pricing and I must say it was WAY cheaper than I thought it would be."
"Victor and his crew at Gunhill Mufflers are excellent!"
"Victor and his team were honest, quick and professional."
"Victor the owner was extremely fair with the pricing and made everything super affordable."
"Everyone is honest and very professional."
Cons:
"It was a bit overpriced."
"The owner of Gun hill muffler had already charged me $500 at this point... I finally asked for a refund as nothing has been fixed on top of having to wait extremely long."
"Brought my friend’s vehicle in for an exhaust pipe replacement quote. When I returned to get the service done they got really sketchy, overcharged the credit card, and refused to give a receipt for the cash payment."
"Never brought the car in. For a muffler shop to say that in order to know if they can replace an exhaust with an OEM part they need to see the car 1st is dumb."
"Take my car there for muffler repair and then the mechanic take a look at it and then call the manager he then go and scramble some numbers and a piece of paper then came back with it to me with some price that doesn’t make any sense for aftermarket Parts."
"I went to get my car fixed as it was showing the engine light and I needed to pass inspection... The owner refused to fix the issue or refund me at least part of my money."
"The cons: they charge a lot of money. And when its time to pay they add the taxes to the price you thought was flat and if you pay with credit card they will charge you 4% on the total cost."
Price and Efficiency
Pros:
"The owner Victor changed out my 2 catalyic converters for a fraction of the price of other shops, and did the quality work while i waited."
"Not to mention the price was very competitive as well."
"Saved me quite a bit of money."
"He fixed all by 1pm the next day in time for a class 50 miles away at a reasonable price!"
"They are reasonably priced and are personalized."
"Victor let me know my options and did the job quickly and at a very fair price."
"Owner gave me a Great price!!!"
Cons:
"Very Expensive!! They asked for $425 only to install my new exhaust system."
"I thought I was going to be charge $200+ to just install a catalyst converter but they didn't."
"I got a mid muffler delete done with straight pipes to replace em at a reasonable cost. 150.00 for the job."
"This is the best family owed shop in the Bronx I trust them with any repair always treats me and my 76 year old mother like family the dealer told me it would be $3200 to fix my ford escape victor did it for half that price and immediately great people highly recommend them."
"They are very fast and efficient."
"They still came in cheaper than any other shop."
"I was given a price that was a little more than what I had on me cash, and they were able to work with me on that so I was able to pay with what I had."