"I had a great experience at the Service department. I have to say these guys work hard."
"The service department is outstanding they do take care of you even if you have to wait a little bit not too long they do take care of you like family."
"Took my Subaru in for a state inspection, master technician Adian had me in and out of there in less than 15 minutes."
"I would definitely recommend the service department."
"Always feel welcomed and get assistance right away."
"Great team! They are reliable to fix mine and my wife's car when there is more than just a basic repair, they are able to access the computer and make electrical repairs."
"The staff are always friendly to me and answers my questions They repair my car and also give me an understanding of what to do and what not to do to keep my car in excellent condition."
Cons:
"Everyone lies to you, even receptionist."
"Workers are in cohoots with each other to get additional money out of you, although the service package you are paying for covers cost of repair."
"This place staff is very unprofessional in service department."
"Poor customer service due to the complete lack of communication."
"Major worlds service departments are liars and crooks."
"It's most dishonest and disorganized mechanic service that I have ever seen."
"Worst place to get service, advisor Jay was very unprofessional and not helpful, also I noticed a low level of customer service skills when it comes to interact with customers Jay needs more training."
Customer Experience
Pros:
"I just want to thank the whole Major World crew for assisting me on my first visit to a car dealer. they all where very kind and friendly and I will also recommend this dealer to all my friends and family. THANK YOU MAJOR WORLD."
"Its always a pleasure going there."
"I felt very comfortable and appreciated by all the staff members working there."
"This people here is amazing! All the time I visited for that maintenance car I received the best atencion start with the manager and the office people, then the mechanics. I lovely recommend!"
"I WAS STRESSED BEYOND BELIEF. NOT ONLY WERE THEY ACCOMMODATING I WAS PROVIDED A LOANER AND THE MANAGER MADE SURE EVERYTHING I ADDITIONALLY MENTIONED WAS FIXED IN NO TIME….IM EXTREMELY HAPPY WITH THE SERVICE THAT WAS PROVIDED."
"Great customer service. Odilia was very professional courteous and friendly compare to millennium Chevrolet service which I will never use again. Thank you Odilia you are the best."
"The entire staff was kind and friendly especially Terrena she was very helpful and informative she made sure I felt welcomed."
Cons:
"I was sold a lemon by Omar Hernández."
"DO NOT GET THE WARRANTY!!!! ITS A SCAM!!!!"
"They have spanish woman working there relaying message to me about my car who can't even speak English properly and knows nothing about cars."
"Stay away from these Cons by all cost!!!!"
"Major world conned my girlfriend into purchasing an over priced vehicle. If you dont want to be ripped off, stay away from this place."
"Stay away!!!!! stay away!!!!!! stay away!!!!!!!!!!!!! This company is just a scam.. arrived 2 times to an appointment and was told that they don't see my appointment in system."
"Biggest mistake I ever made in life …..just when you thought life couldn’t get any worst….these ppl had my car for 2 weeks just to tell me the parts to fix it was discontinued."
Pricing and Charges
Pros:
"Honestly, like with every service station, just come in early and you leave early. Got there at 7:30a (they open at 8:00a) left within an hour."
"These guys actually surprised me by replacing my two front tires (that were really worn out at purchase but I didn't check) and brake pads and rotors since I was within the 90 days of date of purchase."
"Fast reliable service center, the technician explained the issue and how it can be resolved and was able to get it done with the warranty taking care of 90% of it."
Cons:
"I came into this location for an oil change. I was told there is a special for $129 that includes the ac and cabin filter unit. 1 hour later I'm looking at a bill for $217."
"Not good. Every time I go there, I am paying more than what my deductible is, and I never get a straight answer from the service manager."
"The dealership is great service but the service center are con men and women they take advantage of the people who don't speak English they tell you about fees they want u to pay even if u have warranty so u pay extra and they damage your car from the inside so u can keep coming back for business as soon as u leave that place somthong else is wrong in your car it's really bad at that place they need new management and workers."
"Don't waste your time buying the extended warranty it doesn't cover what breaks."
"If you think your time is important and you like you hard earned money then don't come to this place."
"Worst worst service they waste your time they will say to change something that no need or they can fix they will give you a bill o my goshh guys i not recommend to body to go to this service its to bad."
"Very unorganized money hungry place, Please please stay away these people are dangerous."
Communication
Pros:
"I’m extremely satisfied with the customer service they kept me updated."
"Jessica and Terrena was very polite..gave me the service I needed for my car .. really appreciate the other issues in regards to my warranty.. would definitely recommend this place to others."
"I just want to bring to your companies attention that you have a huge asset in the Service department. Michael Clee has gone above and beyond."
Cons:
"i had the worst experience with them. a scheduled appointment means nothing, worst service"
"They answer the phone to transfer you to a full message board you can’t leave even a message."
"Poor communication with customers."
"cathy is incredibly rude. Instead of being helpful. She hung up on me 4 time."
"Tbh I hate this place, maybe they don’t treat everyone the same but they not taking me seriously maybe because I’m young guy, the workers or fine, the boss or managers needs to act right with their customers, they need to know how to communicate."
"Had a bad experience going there. The waiting is very long. They don't tell you the truth about the condition of the car until they secure some money."
"Too much waiting and people behind me left before me if you complain is more waiting they got mad at the customer. the worst decision ever buying a car from this crap! Don't do it."