Auto Reviews Summary

Customer Service

Pros:

• "They are polite, professional, patient, and did a really great job on my car."
• "John was super helpful, kind, sweet, and apologetic for the way the woman treated me, and he said he would address it."
• "Super nice staff, had a car accident and they took their time to help me through the process."
• "However, what really made me comfortable was the competency and friendliness of the entire staff."
• "Kelly especially kept me sane for all 6 of those weeks as I waited for my card to be fixed."
• "they were so nice and I felt like they actually heard what I was saying, they handled the entire incident very well."
• "Pete and his staff were very friendly and communicative whenever I called or stopped by for an update."

Cons:

• "The receptionist is rude."
• "Literally the worst experience I've ever had with a mechanic."
• "Bad business and bad people whom i do not reccomend!"
• "Had to practically beg for help from the lot worker."
• "EDIT 2: Possibly the worst customer service experience of my entire life."
• "Horrible customer service. Lied multiple times about when the car would be done."
• "The woman who works the desk is extremely unprofessional and rude."

Quality of Work

Pros:

• "They did a beautiful job working on my car, it looks brand new."
• "The team did a wonderful job replacing my cars bumper."
• "All the work was professionally done as if it came out of the factory."
• "They were very professional and did an amazing job fixing my vehicle."
• "Good customer service, fast turn around, and great quality!"
• "After the vehicle was completed the car was immaculate."
• "Had my car done in a timely fashion which by the way looked better than when I drove it of the showroom floor when I bought it."

Cons:

• "Complete scam they held my husbands car hostage and tried to lie and say it was totaled to keep it."
• "These people can’t be trust. Not just they don’t to fix everything they make additional damage all over my car."
• "Not good. SMH my car was put back with screws where plastic fasteners was to be used, bumper lose."
• "Everyone is friendly and very nice, however, my car was not fixed properly..."
• "They also ruined one of my car mats with what looks like paint."
• "Unprofessional Work they Didn't properly Fixed my vehicle."
• "They performed a service to my car and messed it up and because it wasn't in my accident report I am responsible for the extra costs."

Integrity and Trust

Pros:

• "I highly recommend this body shop to everyone I know; they will not disappoint, and you won’t regret it!"
• "The gentleman was very reasonable and put himself on my shoes and cut $700 off my bill."
• "Modern Autocrafters is a formidable business with great integrity."
• "I will never take any of my vehicles to any other shop But Modern Auto Crafters the customer service was exceptional they go above and beyond to make sure I was satisfied."
• "The customer service was exceptional they go above and beyond to make sure I was satisfied."
• "I have no words to thank these people who have helped me with the accident I had in my car."
• "My family and I have been taking our cars to Modern for years. We are very pleased with the service every time!"