Midas Reviews Summary

Customer Service

Pros:

• "Staff, especially the Kenny, the manager, were friendly and informative."
• "Girl at the front helped me so quickly... they are already putting my tire on.!!!! fire!!"
• "Tony was great and communicated everything very well to me about the work they suggested for my car!"
• "The employees are always kind, friendly and professional with everyone who walks into their shop."
• "The staff were incredible, very well informed and able to effectively relay the information I needed to make the decision needed for my repairs."
• "The front desk staff (Tony) was welcoming, receptive and kind."
• "Honestly was my first time and what a great experience. Staff was friendly, professional and honest."

Cons:

• "BEWARE: Mechanics make up stuff your car 'needs' in order to get extra money."
• "They seem to know how to make appointments but not keep them."
• "The unprofessionalism was ridiculous!"
• "Stood and waited for the manager to finish a personal call."
• "The store manager is extremely rude and unprofessional."
• "The older man who manages the front desk is rude, unprofessional and needs a HUGE attitude adjustment."
• "Mgr was rude and unprofessional...was hung up on and was screamed at when i called back."

Pricing and Honesty

Pros:

• "All work was done within a couple hours, and with their help guiding my daughter to on-line coupons - she saved almost $200."
• "Best oil change. It was fast, informative, and I was offered coupons!"
• "Anthony referred me to their financing option, and the approval was quick and easy."
• "When I showed them that I could purchase them for much less they matched the price."
• "I’m so glad I took that advice, what pleasant place to visit they were professional and I was in and out in about an hour or so!!"
• "Quick, open availability when I called same day. No issues at all, decent pricing."
• "They informed me if recommendations without being pushy at all."

Cons:

• "Online it says $25 for full synthetic…. My total was $76 …. that is a big difference than advertised."
• "They told me my car needed approximately $5,000 worth of additional work."
• "Absolute scam artists who will try to take your money. Stay far away."
• "This place is a complete rip off."
• "Charged me $80 for set. Highest priced wipers sold for my car is $46 at MB dealer."
• "They double the charge for everything. even the cheapest parts."
• "Took my car in to get a inspection done was told 39 dollars the actually price was 61... needed a new bulb for my tailnight come to find out the genius mechanic who worked on it not only chipped and cracked my paint around the lens but also cracked the lens itself."

Efficiency and Timeliness

Pros:

• "Every time I get my car serviced it is always done within a convenient time frame for me."
• "It was done the same day and the whole process was very smooth!"
• "Midas in Springfield is the best. I had an issue with my brakes and they fixed it on the spot!"
• "Very highly recommend - fair, honest and fast."
• "The repair was completed quickly and thoroughly."
• "I was in and out in about an hour or so!!"
• "I always have come here good prices and nice folks!"

Cons:

• "Sad place to do business, over 4hrs and my car still wasn't up on the rack for an oil change."
• "I wait for the appointment and arrive early. They then tell me it's a minimum of 2 hours because a bunch of people showed up."
• "Scheduled an appointment online still had to wait 3/4 hours."
• "I was there for 3 hours, I was told it would be an hour."
• "Every time I come here I’m waiting 2+ hours."
• "I saw people who were waiting 5-7 hours and being served after people who got there after them!"
• "Schedule an oil change and drop the car off 'one car ahead of you'... 3 hours later I come back, all bays are now full and my car is exactly where I left it."