"Customer service is amazing. Mike was really great about updating me on the progress."
"The customer service experience is top notch."
"They communicated the repairs and costs to me very effectively."
"Michael was really awesome, made me feel comfortable with the repair decisions."
"Michael kept me updated via text every step of the way and was always honest and friendly."
"I was very impressed with the communication and of course the service."
"They took great care of me and communication was outstanding."
Cons:
"Crooks! Thieves, definitely don't come here."
"I questioned their honesty and integrity."
"Just felt a little bamboozled."
"Sales guy was slippery and just flat out lied repeatedly."
"Sorry to say but these guys are crooks and untrustworthy."
"These guys are a rip off."
"Won't be returning and would suggest avoiding unless you want to be taken advantage of."
Repair Quality
Pros:
"Cleared all my clogged drains and I asked about a rattle under the car, turned out to be nothing something bent, that they took care of and didn't charge for that."
"They do a great job, are friendly, trustworthy and helpful, and really go the extra mile with customer care."
"Their skilled technicians use OEM replacement parts and prices seem fair."
"They excel in diagnosing problems and innovate to complete repairs."
"Work was done in a timely fashion."
"Had gotten my brakes repaired in April was having problems with some vibration still, as it turns out one rotor was flawed they changed it under warranty with no problem."
"The mechanics are well qualified and perform their jobs as well as, if not better than, those at the car dealership."
Cons:
"Autotech had damaged brackets on the transmission while putting it back together."
"I had a common conductor plate transmission issue that Autotech were unable to repair."
"Plugged tire Flat the next day not good."
"Dealer asked me who did your brakes? they put all wrong parts in the brake that's why that annoying squeezing noise."
"Paid over $1,200 just for my car to break down a month later."
"I called this guys back and ask explanation he still refusing to admit I had to spend extra grands to fix their mess which did not exist in the first place."
"After being made aware of an error they had made in a previous service on my vehicle, Autotech resolved the issue immediately."
Pricing
Pros:
"Prompt, honest and no nonsense service that comes in at very reasonable prices versus what’s on offer from the area dealers."
"I believe the pricing has always been fair."
"Costing me a third of the dealership quote."
"Didn't cost me an arm and a leg."
"Service was quick, convenient and reasonably priced."
"They are far less expensive and every bit as qualified."
"Fair pricing, will definitely use them again for any future car repairs."
Cons:
"It’s a stiff price for a labor and new battery."
"I received a flyer on the mail for a $99 get to know your car. I got the bill of ~$500."
"Despite the submission of their coupon for $99 which included an oil change I was charged $136 because they used synthetic oil."
"Ultimately I paid $289 and was not satisfied at all with the experience."
"The quote given for the work was miles from what they tried to charge when I picked up."
"They are overpriced. A $100 part is marked up more than 100%."
"They charge at least 30% less than the main dealerships."
Integrity and Trust
Pros:
"This integrity is so not present in the auto repair business and why i trust Auto Tech."
"Reputation and trust is everything in this industry when many car owners like me know very little about maintenance."
"This place builds trust with its customers."
"They are honest, extremely pleasant and helpful and always put the customer first!"
"We have found them to be consistent, reliable and most of all trustworthy."
"AutoTech is a good and honest broker in auto repair and customer service."
"I appreciated Autotech's honesty and their timelines with completing the work."
Cons:
"Use them if you have a lot of time To waste."
"I can not trust them after my personal disappointed experience."
"whenever i gave them a call no response or call back."
"These guys are very honest and professional."
"I think if you're young/female or look like you don't know anything about cars, they'll try to cheat you."
"You have earned my future business!!"
"I can certainly see why they receive such excellent ratings."
Convenience
Pros:
"They were very prompt. I was given a ride home and picked up once my vehicle was ready."
"For a small shop, they even offered me a shuttle."
"Even offering a shuttle service to my home, which could not have been easier."
"They also drove me to my office in Stamford after I dropped the car off with them."
"They even give you a free ride home after dropping your vehicle off."
"Made getting my car serviced easy as they brought me home and picked me up when my car was ready."
"Not only did they fix the car... but Michael also had the delightful Alex take my car over to be tested, sparing me the aggravation of having to go to the emissions place myself."