"The staff were extremely helpful and friendly, making the entire process smooth and stress-free."
"They’re willing to spend as much time as you need to answer all your questions."
"Their customer service is better than what I have encountered in dealerships."
"The team at Bruno's are the best, they are very professional."
"They treat their customers with respect and explain all repairs performed."
"The man I spoke with when I called was the same person I spoke to in the shop, so it felt very personal."
"This team is so kind and professional."
Cons:
"Most likely they saw that I was a female and took advantage of the situation."
"No phone call about any changes/needs for the car."
"At the end they just gave me an explanation for the code and couldn’t be clear what the problem was $100 down the drain won’t be going back lol 😡"
"Be careful with these guys. They give you one price orally and then a price double and more once the job is done."
"Breaking things and missing parts and Put a extra malfunction code in the car computer is free and they have no idea what’s happened... owner don’t know anything from the extra Damage is, I will never go back again!"
"Total ripoff shop. The owner of the shop does not give you any estimates before the repair and does not make you sign a work order authorization."
"It’s clear they prey on those who are naive about automotive repairs."
Quality of Work
Pros:
"These people have left it in optimal conditions."
"Bruno’s never tells me I need something when I don’t."
"They're amazing and very knowledgeable about VW."
"Now I'm braking fine, all my dash lights are gone, and I feel a lot safer in general on the road."
"They ensure your ride stays as luxurious and reliable as it did when you first drove off the lot."
"The repair was done quickly and effectively, and my issue was resolved beyond my expectations."
"They neither cut corners nor overcharge, and in all the time that I have been going there they have never, EVER failed to fix what they said needs fixing on the day that they promised the car would be ready."
Cons:
"Took my Audi S5 here spent over $6,000 dollars with these guys, didn’t hesitate to give them my hard working money, but when it came down to fixing my car they left it just as how it came in if anything made it worse."
"Gentlemen told me here that he does not installed customer supplied parts, mind you I bought Audi dealer brake pads and rotors. Lol, What is this? Probably just looking to caught someone slipping to Jack up the price on them."
"I was asking for dsg oil change for my 2010 passat and I was shocked they charge $400 I don’t know why??"
"I was charged $169.23 just to get an oil change."
"You do have to wait for an appointment because of covid."
"They were fully booked for like 2 weeks."
"I believe this term is also known as deceptive pattern."
Professionalism
Pros:
"Very professional, they tell you whats wrong and take notes of other little things you may need to fix soon."
"He's honest in his analysis of the work needed, always professional, and the team works quickly."
"Super transparent pricing and process."
"I am truly impressed with the level of professionalism and care I received."
"Incredibly friendly and scrupulously honest."
"Keith and Tom treated me with the utmost professionalism."
"Very honest and job done on time as said and promised."
Cons:
"Its super disappointing to hear especially when I love supporting local mom and pap shop."
"I took my vehicle to this Bruno's repair for a simple reprogram for my amplifier sound system... when he unhooked his device he then told me the price was $165 plus tax."
"On the end price is high ($65 with my oil and his filter) and service is slow, but not rude."
"It took an hour after my car has been taken to garage."
"Closed Sat&Sun which, albeit a little annoying for the weekday warrior, impressive as an employer in USA."
"Getting an appointment is tough (they were booked out about 2 weeks in advance)."
"They were always resourceful and reasonable, never selling me services I didn’t need."
Value
Pros:
"The car was serviced in couple of hours and ready to go."
"Bruno's quoted me ~$2K for an air conditioning job... but when the job was done they only charged about $500."
"They gave me a Very good price on my DSG transmission fluid change."
"Dealership wanted over 4k for engine issues and leak, ended paying under $600 for the same issues."
"Price was also very fair and car is working well."
"The service is amazing and the prices super-reasonable."
"They had completely different, and correct, opinion and solution for a suspension problem than Manhattan VW dealer proposed."
Cons:
"One small gripe is that they don't take credit card: cash or check only."
"I wish I knew more people in the area with VW's and Audi's so I could suggest Bruno's to them! I'll definitely be coming back here for anything and everything."
"I got there and was out within 45 minutes."
"Two hours later - I was done and out the door!"
"Then just about 48 hours later I received a text followed be a call that the job was complete."
"Simply note their understandably booked schedule and grant a couple of week's time for an appointment."