"A very professional business with a great customer service team."
"Everyone at Osceola is friendly, knowledgeable, and accommodating."
"The staff was very professional."
"Anthony is a most wonderful team member... Super positive attitude, kind, proficient, and excellent customer service."
"Bill and Kristina were great to work with. they have great customer service and they promised me a time for my car to be ready."
"The staff at Proper Service exceeded my expectations."
"Very friendly staff. They stand by their work. Always makes me feel welcome."
Cons:
"I do not recommend them."
"I was charged $224 for a diagnostic and was told that I would have to pay more money to continue to identify what the issue was."
"Very overpriced."
"Wouldn't pass cars inspection unless I purchased 4 new tires and offered a price of $1,600.00 to do so."
"Don't go here. They think everyone is rich... They will play games with you and not even realize that you are the same person and give you different prices."
"If i could put a zero i would took my car there twice and both times they said it was fixed and wasn't and bill the manager was give me an attitude when i tire to figure out why it wasn't running right."
"I wouldn’t take my car here for anything."
Quality of Work
Pros:
"Mike and the team were able to diagnose a suspension issue that nobody could 'feel' when driving."
"They know how to keep my cars running for years after their perceived 'shelf life.'"
"These guys know their stuff! They took the business over from old owner and kept up the same great service!"
"Whoever they have doing detail work on the inside of a car is my new best friend! Did an outstanding job."
"The mechanic, Zach, that worked on my car was very knowledgeable and really helped me understand what was going on with my car in a way that made so much sense to me!"
"Repairs every car with an exceptional level of detail."
"They replace what they say they’ll replace and they do so professionally."
Cons:
"The company could not sync the new tire sensor to the computer and never completed the tire rotation."
"We were told repairs would total approx $1000. We said we wanted to get a second opinion and Osceola told us they had already done $300 worth of work."
"Told me my 200,000 mile Lexus wouldn’t pass inspection unless I did $5,000 worth of repairs. That was 5 years ago and the car has passed inspection every year since with no issues whatsoever."
"But a review is a review. To overreact like that is unprofessional."
"This is my first time going there for inspection I am a mechanic I service my car before winter my car is Toyota Corolla 68000 miles they were looking for any any any anything even if it doesn’t have to do with the inspection just to make money for 1 hour."
Integrity and Honesty
Pros:
"I have found them to be honest, reliable and very diligent."
"They are honest and fair and never sold me anything I did not need."
"The guys are honest. They never try to sell unnecessary services."
"You can be assured of the integrity of this establishment."
"Joe runs his business with the following principles: honesty, ethics and integrity."
"They are honest and take the time to educate customers on their car and future car care."
"Always honest and ethical, perform work in a timely manner and last but not least they always exceed my expectations!"
Cons:
"I must say, throughout all of those years I have yet to meet anyone that is more committed to customer service, and ethics, than Joe Marconi."
"When Joe and his team inform you of a needed service for your vehicle, you can rest assured knowing that they are not trying to sell you a service that your vehicle doesn’t need."