Poe's Sandwich Joint Reviews Summary

Customer Service

Pros:

• "Service is great as well, super easy to order and food is brought right to you."
• "They have great customer service as well."
• "The tall guy who takes orders is really cool and helped me order what I wanted."
• "He took time to sit and talk with us, and even messaged us a pic later!"
• "Poe's staff were really nice."
• "Staff super friendly, decent people."
• "Always friendly, delivery comes super quick."

Cons:

• "POES SANDWICH SHOP WAS EXTREMELY RUDE ON THE PHONE AND SARCASTIC."
• "They're staff was very, Disrespectful."
• "This restaurant was very arrogant and rude."
• "Also the staff might have been the rudest group I've every met."
• "they acted really rude and made me feel bad about myself."
• "the people at the counter did not have good service skills."
• "pretty decent sandwiches but service is obnoxious."

Food Quality

Pros:

• "The Seoul Girl fried chicken sandwich was out of this world. Great combo of flavors and textures."
• "Food is delicious."
• "Love Poe’s! Sandwiches are awesome, always fresh."
• "Everything is amazing. The chicken cutlets are absolute perfection (thin, crispy, mmmmm), delicious rolls, everything is just so damn good."
• "Sandwiches are always big and hearty, worth the kind of high price."
• "Packed with flavor, perfect topping ratios, and unique combinations!"
• "The flavor of the chicken on both our sandwiches (Grim Reefer and Seoul Girl) was SO good. Tender and perfectly seasoned."

Cons:

• "I tried three different sandwiches and they all were pretty mediocre."
• "The sandwich was just OK. It was so sloppy."
• "The Uncle Tony was kinda a bad cheesesteak."
• "The sandwiches are sloppy. Not in a delicious, saucy way."
• "Unfortunately it lacked a lot in the flavor department and the bread seemed almost stale."
• "The heshy was wet with sauce so the bread was sopping at the bottom, and the gabbygool was very oily."
• "The eggplant was tough and fibrous. Pulled pork seems to have no seasoning."

Ordering and Delivery

Pros:

• "I’ve ordered through Grubhub a several times and Poe’s has become my go-to sandwich spot."
• "Come here all the time. Luca's meatball is the best meat/bread ratio meatball hoagie I've found to date."
• "ORDER POE’s (but directly through them and not an app)"
• "Kid friendly? Yep"
• "The food ALWAYS comes out so quick."
• "The fries are amazing and the sandwich I tried was a vegetarian eggplant/parmesan/broccoli rabe on special."
• "The 'chicken head' is the best chicken sandwich in town!"

Cons:

• "Our order got lost in the shuffle so it wasn't ready and I had to wait."
• "They decided because Uber eats didn't send me the right order and I re ordered my food that they would take my money and not send me my food."
• "Ordered at 7:00pm... 10:07 delivered ice cold sandwiches and fries."
• "both times forgetting the fries on the side."
• "I was sitting in the building where Poe's Shop is and they wouldn't take my order."
• "They wouldn't take my order because you 'have to use the app'."
• "Tried ordering digitally and ran into issues, called to ask for help and was instead treated rudely and given absolutely no suggestions or alternative way to place an order."

Atmosphere and Location

Pros:

• "In the same building with some of the best beers in the city."
• "Very cool location inside a micro brewery."
• "Best of all you get to seat in the brewery and have a drink and food. And they have outdoor seating too."
• "Great food, great service, and great atmosphere!"
• "The food is amazing, the brewery is super dope and the atmosphere is welcoming!"
• "Really nice casual place to hang your hat for a bit."
• "The location in Human Robot is great since there is an excellent selection of micro brewed beers on tap."

Cons:

• "Just didnt like this place at all."
• "A bit stand off ish and hipster or whatever.. way too 'cool' for me."
• "when I went into the actual brewery the place smelled bad and off."
• "I will never go to this place again. Thanks but No thanks."
• "Don’t know if it was the time of day we came, but other people in the group said it didn’t feel female friendly and were a bit uncomfortable."
• "It's just too much hype for mediocrity."
• "However their menu just follows a 'more is more' philosophy that sometimes feels heavy-handed and gimmicky."

Value and Pricing

Pros:

• "Sandwiches are always big and hearty, worth the kind of high price."
• "You get a big hardy sandwich, great flavor, and guaranteed leftovers."
• "The portions are massive though, so sharing is a good idea."
• "Food is always on point! Huge portions for the price!"
• "The Hamilton is the best sandwich I’ve ever had in philly, I could eat the fries all day."
• "Anything from here is a 5 out of 5, easily."
• "Hands down some of the best sandwiches I've ever eaten and the fries are outstanding as well!"

Cons:

• "The sandwich menu is full of calorie bombs."
• "The fries were really subpar for the price you pay."
• "Also, the app's prices are a full $1.25 more than what their website menu is."
• "the price didn't match up with the flavor."
• "Prices are too high for quality of food."
• "mediocre food at a high price, $5 for a small basket of soggy fries."
• "I WILL NEVER RETURN EVER AGAIN."